Operations Analyst

Howden • New York, NY

3d • Hybrid

About The Position

The Operations Analyst supports the Atlantic broking teams throughout the policy lifecycle. As a member of the Operations team, the candidate coordinates with brokers and various cross-functional departments to ensure all best practices are followed and service-level agreements are met according to internal standards. This role will be based in our New York City office (on-site with some opportunity for remote work).

Requirements

• 1-5 years’ experience.
• Excellent attention to detail.
• Ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Ability to effectively collaborate and communicate with all levels of an organization.
• Proficient Microsoft Office skills including Word, Excel, PowerPoint, Visio, and Outlook.

Nice To Haves

• Experience in a related field preferred.
• General understanding of insurance and surplus lines rules and requirements preferred.
• Bachelor’s Degree or relevant experience.

Responsibilities

• Provide support to brokers, operations, finance, legal, and compliance teams throughout policy lifecycle.
• Apply knowledge of the insurance rules and regulations in each state and insurance product Atlantic offers, as well as general insurance best practices to review and validate policy information.
• Complete carrier and state surplus lines forms, applying policy information, checking for accuracy, and returning completed form to clients, Atlantic brokers, or insurers/MGAs, as applicable.
• Follow up with clients and insurers to satisfy policy conditions during post-bind, closing, and post-closing processes to ensure file completeness.
• Proactively chase for documents ahead of due dates.
• Review and negotiate client Non-Disclosure Agreements (NDAs).
• Draft and distribute NDA Joinder Agreements to insurers, and Non Reliance Letters (NRL's) to Due Diligence providers, summarizing and consolidating proposed changes, and collaborating with brokers for review.
• Ensure data accuracy, including adhering to Quality Assurance requirements validating accuracy of systems entries, and keeping files up to date when accounts are bound or lost.
• Perform KYC checks on prospective clients.
• Develop an understanding of internal standards as well as regulatory requirements to adhere to compliance requirements.
• Respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties and projects as assigned.

Benefits

• This role offers direct exposure to transaction workflows and broker activity, with the opportunity to build expertise in broking operations, client onboarding, and deal execution within a rapidly growing platform.
• Reasonable adjustments
• flexible hours or hybrid working

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree