Operations Analyst

CompuGroup Medical•Columbia, SC

1d•Hybrid

About The Position

Create the future of e-health together with us by becoming an Operations Analyst At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Requirements

Minimum 3 years of experience in the healthcare industry.
EDI transactional knowledge and experience.
Previous experience working in a clearinghouse environment or a payer environment.
Strong interpersonal skills with the ability to build, maintain, and enhance customer relationships.
Exceptional attention to detail and accuracy.
Proficient in using database queries and analyzing results in Excel to identify patterns, gaps, and opportunities for improvement.
Ability to learn and navigate server logs effectively.
Able to manage stressful situations and meet tight deadlines effectively.
Self-motivated with the ability to plan and execute responsibilities with minimal supervision.

Responsibilities

Monitor clearinghouse operations daily to ensure all incoming and outgoing transactions are processed smoothly.
Collaborate with the team lead to define requirements for new tools and process enhancements.
Participate in a daily 15-minute scrum meeting to review completed tasks, planned activities, and any impediments.
Provide support via phone, email, and remote sessions.
Communicate effectively with third parties to gather information, clarify requirements, and address questions.
Respond to support tickets promptly and ensure timely resolution.
Assist first-level support with issue resolution as needed.
Manage customer communications related to maintenance windows and support updates using the customer communication tool.