Operations Analyst

Physicians East • Greenville, NC

2d

About The Position

The Operations Analyst supports Physicians East’s operational and financial performance by analyzing data, monitoring departmental performance, identifying opportunities for improvement, and supporting organizational initiatives. The role collaborates with executive leadership, department managers, clinical supervisors, and administrative teams to evaluate productivity, staffing, patient access, workflows, and resource utilization. It develops and maintains standardized departmental scorecards and provides actionable recommendations to improve operational efficiency, financial performance, and patient experience.

The position analyzes performance across specialties, departments, and locations; prepares monthly scorecards, dashboards, reports, and executive summaries; and supports financial and productivity analysis, process improvement, data management, and organizational projects. It helps leadership plan and monitor initiatives, conducts research and benchmarking, and tracks project milestones and outcomes.

The Operations Analyst is an analytical and operational support resource without direct supervisory responsibility unless specifically assigned. It works closely with department managers and clinical leadership but does not take over responsibility for daily operations, employee supervision, or clinical decision-making. The role is primarily office-based, involves regular interaction with operational and clinical departments, and may require travel between Physicians East locations.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, Analytics, or a related field.
• At least three years of experience in healthcare operations, business analytics, financial analysis, or a related field.
• Familiarity with electronic health records and practice management systems.
• Strong analytical, critical-thinking, and problem-solving skills.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis.
• Understanding of physician practice operations, patient scheduling, staffing models, and productivity measures.
• Ability to interpret financial and operational data and develop practical recommendations.
• Strong organizational skills and ability to manage multiple priorities.
• Effective written and verbal communication skills and ability to collaborate with clinical, administrative, and executive leadership.
• Attention to detail, accuracy, and confidentiality.
• Working knowledge of HIPAA and healthcare data privacy requirements.

Nice To Haves

• Master’s degree.
• Experience in a multi-specialty physician practice, medical group, or large healthcare organization.
• Experience developing operational dashboards, performance scorecards, and management reports.
• NextGen experience.
• Experience with Power BI, Tableau, or similar reporting tools.

Responsibilities

• Analyze operational performance across specialties, departments, and locations, monitoring KPIs such as provider productivity, appointment utilization, patient volumes, staffing efficiency, and departmental performance.
• Identify operational trends, inefficiencies, performance variances, and opportunities for improvement; compare results with benchmarks and organizational goals and recommend actions to leadership.
• Develop, implement, and maintain standardized monthly operational scorecards for specialties, departments, and providers.
• Establish consistent performance metrics with executive leadership and department managers; monitor productivity, appointments, capacity, cancellations, no-shows, staffing, overtime, labor productivity, revenue, expenses, patient access, referrals, satisfaction, and quality measures.
• Prepare consolidated organizational dashboards and executive summaries, and ensure scorecards are accurate, consistent, and distributed on time.
• Collaborate with department managers to review performance, identify improvement opportunities, and monitor corrective action plans.
• Evaluate departmental financial performance, operating expenses, resource utilization, provider schedules, appointment capacity, patient volumes, and productivity trends.
• Support financial modeling, business planning, and feasibility assessments for new or expanded services; work with finance and revenue cycle teams to identify opportunities to improve financial performance.
• Evaluate workflows and recommend improvements; assist department managers in addressing operational challenges and support standardized processes, policies, and procedures.
• Participate in initiatives involving patient access, scheduling, staffing, and departmental performance; monitor and report the effectiveness of operational improvements.
• Extract, validate, and analyze data from electronic health records, practice management systems, and other organizational platforms; develop recurring reports and dashboards.
• Ensure data accuracy, consistency, and timely delivery; translate complex data into clear findings and practical recommendations; identify data integrity issues and coordinate their resolution.
• Assist leadership with planning, implementing, and monitoring operational projects; track milestones, deliverables, and performance outcomes.
• Conduct research and benchmarking, prepare executive summaries, presentations, and recommendations, and support growth initiatives, service expansion, and operational restructuring.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level