Operations Analyst

SHI International•Austin, TX

19d•Onsite

About The Position

The Operations Analyst assists with vendor management and customer billing, working closely with internal Project Management and Technical Account Management teams, Services Accounting, and SHI’s subcontractor network. The role focuses on improving processes, maintaining consistency, and ensuring service projects are billed accurately and on time. It also involves extracting, analyzing, and processing billing data to generate customer invoices. The position reports to a Manager within the PMO and is required to report to SHI’s Austin, Texas office as determined by SHI management.

Requirements

A completed bachelor’s degree in Computer Science or a related field, or relevant work experience.
At least 2 years of professional experience in Managed Services billing or Project Management/Coordination.
1–3 years of experience in data analysis, IT operations, and/or project management.
1–3 years of professional experience working with Microsoft Office applications.
Ability to travel 10%.
Ability to use Word, PowerPoint, and Outlook effectively.
Basic proficiency in Microsoft Excel for data analysis, including formulas, functions, pivot tables, and data visualization tools.
Basic knowledge of project management frameworks such as Agile, Waterfall, and Scrum.
Basic competence with tools such as Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources.
Communication, attention to detail, organization, prioritization, multitasking, follow-through, continuous improvement, data analysis, problem-solving, and collaboration capabilities.

Nice To Haves

Autotask by Datto.
Airtable.
Database applications.
Billing software.
Microsoft SharePoint.

Responsibilities

Manage and process billing and invoicing, ensuring accuracy from subcontractor to customer.
Coordinate with internal and external teams to resolve billing issues and provide status updates.
Analyze and audit billing data to generate and process invoices accurately.
Serve as a subject matter expert for billing and invoicing processes.
Develop and document process improvements to enhance efficiency.
Create reports and dashboards to monitor business health and future trends.
Communicate processes and act as a liaison between operations and other teams.
Define and manage business and technical requirements for projects.
Coordinate and manage projects from discovery to completion, providing updates to stakeholders.
Collaborate with stakeholders to implement system changes and improvements.