Operations Analyst

JPMorgan Chase & Co. • Newark, DE

4d

About The Position

The Operations Analyst will support daily mutual fund trading operations by processing transactions, reconciling cash and positions, and resolving trade and settlement issues. The role works with investors and internal stakeholders to investigate breaks, correct errors, maintain process controls, and support accurate, timely outcomes across the trade lifecycle. It requires detail-oriented work, structured problem solving, and the ability to prioritize time-sensitive tasks in a fast-paced operations environment.

Requirements

• Experience processing or supporting mutual fund subscriptions and redemptions.
• Ability to perform cash and position reconciliations and investigate breaks to root cause.
• Ability to calculate and process manual corrections for operational errors using defined procedures.
• Proficiency in Microsoft Excel and Microsoft Word.
• Clear written and verbal communication with internal stakeholders.
• Ability to manage multiple tasks, prioritize work, and meet time-sensitive deadlines in a fast-paced environment.
• Understanding of end-to-end process flows and basic technology concepts that support operations workflows.
• Attention to detail and a control-oriented approach to operational risk management.
• Ability to work effectively as part of a team to deliver daily processing outcomes.

Nice To Haves

• Experience supporting dividend settlement processing for mutual funds.
• Experience resolving trade processing exceptions through investigation, documentation, and follow-up.
• Familiarity with operational controls, checklists, and reconciliation governance practices.
• Experience partnering with multiple stakeholder groups to resolve time-sensitive issues.
• Experience identifying process gaps and contributing to workflow improvements.

Responsibilities

• Process mutual fund orders, including current-day and as-of-date transactions.
• Execute same-day trade cancellations for subscriptions and redemptions when applicable.
• Calculate and process manual corrections for identified trading errors according to established procedures.
• Partner with investors and internal stakeholders to resolve daily trading issues and inquiries.
• Investigate discrepancies in trade processing and settlement records, and document findings and outcomes.
• Perform cash and position reconciliations for current- and prior-day settlements.
• Verify that trades and settlements are accurately reflected across records and systems.
• Manage daily and monthly dividend settlement processing for mutual funds.
• Reconcile dividend settlement differences and drive timely resolution of breaks.
• Follow defined controls and escalation steps to support consistent, accurate processing.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed