Operations Analyst

Aptive•UNAVAILABLE, UNAVAILABLE

About The Position

Aptive is seeking a full-time Operations Analyst to support the Veterans Health Administration’s Electronic Health Record Modernization (EHRM) efforts within the Office of Health Informatics. The role helps design and implement a lean, responsive model for rapid decision-making within the existing VHA governance structure. It also provides solutioning and decision-making support, research and analysis, program management, and communications support for EHRM Tier 1 Subject Matter Expert (SME) Teams. The Operations Analyst coordinates SME team and stakeholder activities, tracks actions and risks, supports project planning and change control, and keeps team leads and VHA leadership informed. The position also contributes to workflow design, process improvement, strategic communications, and change management in alignment with government priorities. Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. The company is based in Alexandria, Virginia, and supports more than a dozen agencies. It was founded in 2012 and has more than 300 employees nationwide.

Requirements

At least 7 years of relevant experience.
Bachelor’s degree in a related field.
Ability to interact with and engage executive-level stakeholders.
Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint.
Ability to obtain and maintain a public trust clearance.
Legal authorization to work in the United States.

Nice To Haves

Background in nursing is highly desirable.
Experience supporting EHRM projects.
Knowledge of military and Veteran populations.
Strong critical-thinking and analytical skills.
Ability to organize, prioritize, and work well with others.
Ability to communicate thoughts, ideas, and solutions logically, both in writing and orally.
Ability to get up to speed quickly on complex issues.
Desire to work in a fast-paced, rapidly evolving environment.
Self-starter with drive to complete varied work and strong attention to detail.

Responsibilities

Track EHR Council actions and escalate identified risks.
Contribute to solving complex Council issues.
Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, workgroups, and other stakeholders.
Conduct project plan reviews with the Oracle Health Integrated Solution Services Engagement Owner and EHRM-IO Solution Advisor, and keep Tier 1 SME Team Co-Leads and members informed about needed actions or updates.
Provide status updates to keep Tier 1 SME Team Co-Leads informed about task ownership and actions.
Update the VHA Leadership team on Tier 1 SME Team activities, issues, needs, and process improvement recommendations.
Develop EHRM Council bi-weekly status reports.
Review the Change Control Log and ensure the Tier 1 SME Team has reviewed, updated, and approved requests before presentation to the Change Control Board.
Collaborate with the EHRM-IO Solution Advisor or Solution Management Administrator to contribute to and facilitate SME members’ workflow designs.
Support project management activities, including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in SME team activities, meetings, and events.
Work with clients to develop, refine, and maintain processes, guidelines, rules, and interdisciplinary structures aligned with government priorities, and coordinate decisions and tasks.
Support strategic communications and change management, including identifying target stakeholders; developing outreach and communications materials; providing executive communications support; updating, executing, and maintaining a communications plan; and creating training products for stakeholder management and engagement.