Impact Finance: Deposit & Payment Solutions - Operations Analyst

U.S. Bank • Saint Louis, MO

2d • Hybrid

About The Position

The position functions as the primary daily contact between the Impact Finance New Markets, Historic Tax Credit and Syndications group and all other U.S. Bank related to bank accounts held by customers tied to tax credit deals. Is responsible for assisting tax credit customers with opening accounts related to deals. This includes handling Know Your Customer (KYC) tasks. Direct customer interface functioning as a liaison with various bank departments. Handles day-to-day client calls, customers actions, and client problem resolution. Ensures accurate portfolio implementations for products and services. Can act as the primary support for clients through communication and analysis. Helps manage compliance related projects such as periodic KYC reviews, inactive account reviews, process-related projects, and any potential audit requests tied to the processes of the group. Works across the Impact Finance partnerships with New Markets, Affordable Housing, Syndications, and other bank business lines. Minimal work product errors or edits. Backs up the other ops analysts and works as a team player. Proactive attitude towards working on and figuring out unfamiliar issues with minimal oversight. Provides an optimistic voice for the team in response to change, expresses honest thoughts and concerns in a productive way during team meetings, and speaks up when others might not. Attends on-going training and meetings and keep abreast of bank policies/procedures associated with account openings, KYC, overdrafts etc.

Requirements

• Bachelor's degree in accounting or finance, or equivalent work experience
• Five or more years of experience in financial accounting activities
• Know your customer (KYC) experience.
• Strong attention to detail.
• Ability to work in a deadline-oriented environment.
• Ability to work effectively with individuals and groups across the company.
• Can work as an independent thinker and is responsible for managing their time wisely.
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

• Thorough knowledge of deposit products and treasury management services
• Experience with opening accounts using the Fusion system
• Employee may be asked to prepare or partake in regularly scheduled audits of processes in place within department.
• Strong analytical and problem-solving skills.

Responsibilities

• Assist tax credit customers with opening accounts related to deals, including handling Know Your Customer (KYC) tasks.
• Act as a direct customer interface, functioning as a liaison with various bank departments.
• Handle day-to-day client calls, customer actions, and client problem resolution.
• Ensure accurate portfolio implementations for products and services.
• Provide primary support for clients through communication and analysis.
• Manage compliance related projects such as periodic KYC reviews, inactive account reviews, process-related projects, and potential audit requests.
• Work across Impact Finance partnerships with New Markets, Affordable Housing, Syndications, and other bank business lines.
• Minimize work product errors or edits.
• Back up other operations analysts and work as a team player.
• Demonstrate a proactive attitude towards working on and figuring out unfamiliar issues with minimal oversight.
• Provide an optimistic voice for the team in response to change, express honest thoughts and concerns productively, and speak up when others might not.
• Attend ongoing training and meetings and stay abreast of bank policies/procedures associated with account openings, KYC, overdrafts, etc.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level