Payment Operations Analyst

Amerantbank•Miramar, FL

About The Position

Responsible for developing, formalizing, and documenting operational processes while implementing controls to ensure adherence to internal policies and regulatory requirements. Serves as the primary point of contact for all credit card–related matters, delivering operational support to business units. Oversees and manages the outsourced service provider, ensuring compliance with service level agreements (SLAs), performance standards, and applicable regulatory expectations. This role involves supporting the management of the relationship with the outsourcing company, overseeing processes, SLAs, and KPIs for outsourced credit card operations functions. It ensures these functions maintain adequate control, meet audit results, and adhere to internal policies. The role also leads new projects and changes related to these functions to support the organization. Additionally, it involves managing third-party vendor relationships and ensuring compliance with regulations such as Truth in Lending Act (TILA), Regulation Z, BSA, USA Patriot Act, OFAC, and other AML-related issues.

Requirements

Experience managing third-party vendor relationships.
Proficiency in designing, formalizing, and documenting operational processes.
Ability to define and monitor controls for compliance and risk mitigation.
Strong communication and liaison skills.
Experience providing operational support and training.
Knowledge of credit card operations and banking regulations.
Ability to monitor efficiency, streamline processes, and reduce costs.
Experience in monitoring operational risk exposures and losses.
Skills in data analysis and reporting.
Experience ensuring adherence to regulatory requirements and internal policies.
Ability to participate in audits and risk assessments.
Experience collaborating with cross-functional teams.
Familiarity with Truth in Lending Act (TILA) and Regulation Z.
Familiarity with BSA, USA Patriot Act, OFAC, and other AML related issues.
Ability to identify, evaluate, and monitor risks and make recommendations.

Nice To Haves

Experience with Base 2000, CardPro Connect, IBS Insight, Dispute Resolution Center, Service View, and PowerBI.

Responsibilities

Develop, formalize, and document operational processes related to the credit card program, including workflows, controls, and escalation paths.
Implement and monitor controls to ensure compliance, risk mitigation, and operational integrity.
Act as the primary liaison for all credit card product-related matters, including internal teams, audit requests, external vendors, and customer-facing units.
Provide operational support to business units, including training, troubleshooting, and performance insights.
Process all Credit Card operational functions to ensure deadlines are met and items are processed accurately and in compliance with policies and regulations.
Oversee all Credit Card functions and processes to ensure proper recording, policy compliance, bank protection, and adherence to risk management guidelines.
Stay informed about regulations impacting credit card operations and inform management to effect changes to policies and procedures.
Monitor departmental efficiency, streamline processes, and reduce costs.
Monitor Operational Risk Exposures and Losses for all areas within scope.
Generate reports on card usage, delinquency rates, and transaction volumes; support decision-making with data insights.
Ensure adherence to regulatory requirements and internal policies; participate in audits and risk assessments.
Collaborate with product managers, marketing, call center, and fraud teams to align operational goals.
Ensure preventive measures are carried out to comply with current rules, regulations, and internal policies relating to risks pertaining to Truth in Lending Act (TILA) and Regulation Z.
Ensure preventive measures are carried out to comply with current rules, regulations, and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC, and other AML related issues.
Identify, evaluate, monitor, and recommend actions to assess, reduce, eliminate, or control current or prospective risks arising from violations of laws, rules, regulations, practices, policies, procedures, or ethical standards.