Operations Analyst

Persona

5d•Remote

About The Position

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! We’re looking for a technical, resourceful, and strategic individual to join Persona’s growing Finance team. This role is ideal for someone who thrives at the intersection of finance and Go To Market, working directly with the rest of the finance team, as well as Sales and Post-Sales leadership to build, manage, update, and explain our compensation structures internally. The data you work with will be sensitive and important to shaping the right incentives to fuel Persona’s next stage of growth, so good judgment paired with accurate and responsible data management is essential. This is a high-trust role sitting at the intersection of Finance and GTM, reporting directly to our VP of Finance. Persona is headquartered in San Francisco, CA. This role is open to remote candidates based in the United States or Canada.

Requirements

3+ years of experience in finance, operations, accounting, or a related analytical role.
High proficiency in Excel or Google Sheets — able to build complex models, work with messy data, and structure scalable, auditable systems.
Experience with sales compensation or incentive plan design, ideally in a SaaS or high-growth environment.
Detail-oriented and accurate — you catch things, you double-check, and you don't let things slip.
Strong judgment and discretion when handling sensitive compensation data; able to field questions from the field calmly and professionally.
An innate interest in the 'Personerd' side of things — you like to understand how our product works and what problems we solve for our customers.

Responsibilities

Design, build, and maintain incentive pay models for Sales and Post-Sales teams, tracking performance against plans and ensuring data accuracy, timely updates, and clean documentation throughout.
Own recurring comp review cycles end-to-end — validating data integrity, calculating attainment, and ensuring payouts go out accurately and on time.
Coordinate with and manage our external comp consultant to keep systems configured correctly, data in sync, and deliverables on track.
Serve as the go-to for inbound questions about pay, attainment, and plan mechanics from the team — triaging promptly, troubleshooting discrepancies, and supporting leadership with ad-hoc analysis as plan needs evolve.
Oversee project timelines and deliverables for external partners to ensure smooth execution.