Operations Analyst

Ascend Technologies•Chicago, IL

4d•$55,000

About The Position

The Operations Analyst ensures that won deals become accurate, billable contracts. The role reviews deals for quality, works with Sales and Project Management to support customer setup, and produces billing and financial data used for invoicing. It also supports contract management, monthly billing, financial reporting, process documentation, and system improvements across Service Operations.

Requirements

1–2 years of experience in billing, revenue operations, contract administration, sales operations, or account management.
Strong attention to detail and a habit of checking work against source documents.
Advanced Excel skills, including lookups, pivot tables, and comparing large data sets.
Clear written communication skills and comfort sending work back to colleagues.
Comfort working in a changing environment where processes are still being built.
Ability to sit, stand, and bend for the duration of the shift; the position is mainly sitting.
Ability to occasionally lift up to 50 lbs, such as laptop or server equipment.

Nice To Haves

Finance experience.
ServiceNow experience.
Salesforce experience.

Responsibilities

Quality-check won opportunities and quotes in Salesforce against signed agreements, partnering with Sales to resolve discrepancies before deals are finalized.
Set up and validate contracts, rate cards, and billing data in ServiceNow, confirming accuracy against Salesforce.
Activate and maintain contracts, amendments, renewals, and cancellations in Salesforce.
Set up projects and communicate with the Project Management team.
Manage contracts and billing for ServiceNow contracts, projects, and other services through expense-line review and processing to provide invoice data for monthly recurring revenue, project fees, and hourly fees.
Meet monthly billing cutoffs so invoices are accurate and on time.
Identify and investigate data discrepancies between systems and recommend fixes.
Provide the Finance department with detailed financial information, context, and analysis regarding contract structure, onboarding timelines, customer churn, project statuses, change orders, hourly usage trends, and changes in monthly recurring revenue.
Communicate clearly and precisely with adjacent departments on Service Operations matters.
Train and onboard new hires to Service Operations.
Help build and improve QA checklists, training guides, and team processes.
Document key process flows and help design and document relevant system changes.
Partner with IT and business teams to execute system changes that improve efficiency.
Create and maintain service offerings and SKUs for new products and services.
Perform other responsibilities as assigned by management.