Operations Analyst - Returns and Exceptions - Check Operations

Bank of America•Dallas, TX

About The Position

This role is dedicated exclusively to Quality Assurance testing within Returns & Exceptions (R&E). The analyst works independently from day-to-day production activities and conducts objective reviews of completed casework to validate adherence to procedures, policy requirements, and established decisioning standards. The successful candidate serves as a subject matter expert in R&E processes and uses operational knowledge to identify errors, inconsistencies, control gaps, and opportunities for process improvement. The role analyzes day-to-day issues, researches and resolves issues identified within a business unit, supports defined procedures and routine analytics, creates reports, and completes exception processing. The position also supports operational solutions and changes, builds relationships with partners and teammates, and collects and interprets data to validate operational processes. Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is identified as first shift and has 40 hours per week. Bank of America describes an in-office culture with role-specific flexibility based on responsibilities and business needs. Internal employees currently working from home may apply, but may be required to work onsite if selected.

Requirements

At least 2 years of experience in Check Operations, check processing, or a closely related financial operations environment is listed as preferred in the posting.
Strong working knowledge of end-to-end check processing, including operational workflows, exception handling, research, and transaction processing.
Experience with Check Operations applications, reports, procedures, and supporting systems used to research, process, or validate check transactions.
Ability to research transactions, analyze data and supporting documentation, identify discrepancies, and determine appropriate resolution or escalation.
Ability to interpret and consistently apply detailed Check Operations procedures, business requirements, testing criteria, and processing standards.
Ability to independently evaluate transactions and supporting information, identify potential processing or control gaps, and escalate concerns appropriately.
Attention to detail, customer and client focus, monitoring and testing, process performance management, research, adaptability, business analytics, critical thinking, reporting, written communications, data management, policy and procedure application, process design and effectiveness, and strategic thinking.

Nice To Haves

Quality review, transaction testing, validation, monitoring, or similar experience to ensure accuracy and adherence to requirements.
Three or more years of direct Returns & Exceptions (R&E) experience is listed as required under Desired Qualifications.
Demonstrated expertise in R&E case research, exception processing and decisioning, and application of R&E procedures.
Advanced knowledge of R&E workflows, procedures, decision criteria, and exception handling processes.
Ability to independently evaluate completed casework and validate adherence to procedural and quality standards.

Responsibilities

Conduct objective quality assurance reviews of completed Returns & Exceptions casework, independently of day-to-day production activities.
Validate adherence to procedures, policy requirements, decisioning standards, testing criteria, and established processing standards.
Research transactions and supporting documentation, analyze data, identify discrepancies, and determine appropriate resolutions or escalations.
Identify errors, inconsistencies, potential processing or control gaps, trends, and opportunities for process improvement.
Support defined procedures, routine analytics, report creation, and exception processing.
Assist with coordination of implementation for products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand business product knowledge within the operations environment.
Build relationships with business partners and teammates.
Inspect data to identify issues and trends, and collect and interpret data to validate operational processes.