Operations Analyst - Returns and Exceptions - Check Operations

Bank of America•College Park, MD

About The Position

This role is dedicated exclusively to Quality Assurance testing within Returns & Exceptions (R&E). The analyst works independently from day-to-day production activities and conducts objective reviews of completed casework to validate adherence to procedures, policy requirements, and established decisioning standards. The successful candidate serves as a subject matter expert in R&E processes and uses extensive operational knowledge to identify errors, inconsistencies, control gaps, and opportunities for process improvement. The position involves analyzing day-to-day issues, researching and resolving issues within a business unit, supporting defined procedures and routine analytics, creating reports, and completing exception processing. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is identified as first shift and is 40 hours per week. Bank of America maintains an in-office culture; internal employees currently working from home may apply, but selected employees may be required to work onsite under the workplace excellence policy.

Requirements

At least 2 years of experience in Check Operations, check processing, or a closely related financial operations environment is listed as preferred in the posting.
Strong working knowledge of end-to-end check processing, including operational workflows, exception handling, research, and transaction processing.
Experience with Check Operations applications, reports, procedures, and supporting systems used to research, process, or validate check transactions.
Ability to research transactions, analyze data and supporting documentation, identify discrepancies, and determine appropriate resolution or escalation.
Ability to interpret and consistently apply detailed Check Operations procedures, business requirements, testing criteria, and established processing standards.
Ability to independently evaluate transactions and supporting information, identify potential processing or control gaps, and escalate concerns appropriately.
Attention to detail, customer and client focus, monitoring, surveillance and testing, process performance management, research, adaptability, business analytics, critical thinking, reporting, written communications, data management, policies and procedures management, process design, process effectiveness, and strategic thinking.

Nice To Haves

Experience with quality reviews, transaction testing, validation, monitoring, or similar activities to ensure accuracy and adherence to established requirements.
At least 3 years of direct Returns & Exceptions (R&E) experience is specified in the desired qualifications, including expertise in case research, exception processing and decisioning, and applying R&E procedures.
Advanced knowledge of R&E workflows, procedures, decision criteria, and exception handling, with the ability to independently evaluate completed casework and validate adherence to procedural and quality standards.

Responsibilities

Conduct objective quality assurance reviews of completed Returns & Exceptions casework.
Validate adherence to procedures, policy requirements, decisioning standards, business requirements, testing criteria, and processing standards.
Research transactions and supporting documentation, analyze data, identify discrepancies, and determine appropriate resolutions or escalations.
Identify errors, inconsistencies, potential control gaps, and opportunities for process improvement.
Assist with coordination of implementation for products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand business product knowledge within the operations environment.
Build relationships with partners and teammates.
Inspect data to identify issues and trends.
Collect and interpret data to validate operational processes.
Create reports and complete exception processing.