Operations Analyst (Methods Analyst I)

City of Edmonton•Edmonton, AB

2d•CA$76,765 - CA$95,908•Onsite

About The Position

Parks & Roads Services is seeking an Operations Analyst to cultivate the City of Edmonton's vision and cultural commitments while championing continuous improvement through data and analytics. Your success will be determined by your ability to act as the first point of contact for data, analytics, and performance-related questions for assigned operational teams. This position will interface across various stakeholders in different Departments, Branches, Sections, and Units of the Municipal Government to collaborate on delivering corporate, department, and branch strategic and operational plans, and creating and/or optimizing performance measurement processes.

Requirements

University degree in Computer Science, Data Engineering, Statistics, Mathematics or a related field OR Equivalent supporting education/training in data analytics, software engineering, and change management
Minimum of 2 years of experience in: Business development, statistics, or project management
Minimum of 2 years of experience in: Process standardization, data visualization and stakeholder management
Excellent understanding of Programming Algorithms.
Strong communication skills, both verbal and written.
Strong relationship-building and interpersonal skills, both internally and with external vendors and business partners.
Strong strategic thinking, decision making and ability to assess risks.
Advanced level knowledge of primary and secondary research methodologies.
Skillful in performing complex end-to-end system troubleshooting, integration, and solution delivery of new systems and technologies
General knowledge and skills in a variety of technology(s) including knowledge of building data pipelines and database design
Well developed analytical and organizational skills, with strong problem solving capabilities and a good understanding of business processes
Excellent interpersonal skills with a strong focus on customer service
Demonstrated ability in managing priorities and workloads, consulting, and executing work assignments simultaneously is essential
Must be able to work and communicate with all levels of technical staff, business users, vendors and management
Build and maintain effective working relationships with all business partners - as part of that, be empathetic, a good listener and adopt a team building and high performance attitude

Nice To Haves

Visualization and Mapping with Tableau and ESRI ArcGIS
Proficient in FME, JavaScript, AppScript and python
Familiarity with SAP
Proficiency in Google Cloud Platform, GCP and Cloud functions

Responsibilities

Act as the first point of contact for data, analytics, and performance-related questions for your assigned operational teams
Understand the intricacies of each operational team's work and develop suitable data visualization systems and analytics reports
Under supervision of Team leads, modify existing software, devise new software tools, or formulate new software to better fit operational demands
Standardize operational planning & monitoring of the various services provided by Infrastructure Operations through data analytics and IT systems
Lead the set up, management and close out of work orders for each operational season
Prepare monthly accomplishment, order number and labour hour reports by pulling relevant data from SAP or directly from related SQL databases
Develop section level KPIs that align with Branch level KPIs
Conduct trend and variance analysis using statistical mapping/mathematical tools to analyze data sets to develop dashboards and provide pulse of operations
Monitor operations' service levels and delivery to produce daily, weekly, monthly and annual reports
Support the engagement of targeted SMEs, internal and external stakeholders to gather relevant data
Lead and direct cross-functional meetings to collaborate with SMEs, internal and external stakeholders
Troubleshoot and rectify issues related to analytical and operational software/programming
Perform other related duties as required