Operations Analyst

Agile Group • Washington, DC

16h • Onsite

About The Position

Agile Group seeks a detail-oriented, well-organized, dependable Analyst with excellent interpersonal skills to join our team within the Federal Client. This is an on-site position requiring in-office presence 5 days per week during non-traditional hours: Evening Shift: 2PM-10PM Overnight Shift: 10PM-6AM. Your five working days may vary week to week, with days off scheduled on a rotating basis (which may include traditional weekend days). You'll receive your schedule with at least two weeks advance notice. The role requires extraordinary organization, multi-project tasking, attention to detail, sound work ethic, collaborative teamwork, and exceptional service to a large federal agency operating worldwide.

Requirements

• Experience in law enforcement, military, or intelligence operations preferred
• Strong communication and analytical skills required
• Ability to work under pressure in a fast-paced environment
• Proficiency in Microsoft Office Suite, SharePoint, WebEOC, Power BI, and incident management software
• Ability to work independently and within a team
• Must be able to work onsite during overnight hours (2PM to 10PM or 10 PM to 6 AM), with schedule variations as needed
• Must be able to obtain and maintain a security clearance beyond Public Trust
• Only candidates with active CBP BI clearances need apply.

Responsibilities

• Monitor, analyze, and report on operational activities and incidents related to Federal Client
• Produce visualizations of operations to support senior-level decision-making utilizing PowerBI and WebEOC
• Maintain and improve client SharePoint sites
• Support Federal Client's operations with data-driven monitoring, analysis, and reporting aligned to operational priorities and emergency management objectives
• Conduct daily data validation, audit tracking, and trend analysis to identify anomalies, strengthen system security, and improve data integrity
• Coordinate with internal and external stakeholders to ensure smooth operations during assigned shifts
• Maintain situational awareness and provide timely updates and reports on ongoing incidents or issues
• Collaborate with law enforcement, intelligence agencies, DHS, and interagency partners to synchronize data updates and improve notification accuracy
• Respond to and resolve issues, providing analytical insight into recurring technical issues and recommending process improvements
• Develop performance dashboards and KPI reports in Power BI and Excel, enabling leadership to monitor operational efficiency and workforce status in near real-time
• Prepare daily, weekly, and monthly reports, including situation summaries on alert volume, user distribution, and regional response times
• Maintain a detailed log of all activities during assigned shift
• Ensure compliance with all federal regulations, policies, and procedures
• Facilitate operator training and onboarding, ensuring proper configuration, system compliance, and consistent user proficiency of government systems

Benefits

• Competitive Salary
• Comprehensive Health Insurance (100% company-paid for employees and 75% for dependents)
• Vision, Dental, and Short-Term and Long-Term Disability Benefits (100% company-paid)
• Group Term Life Insurance
• 401K to include match and profit-sharing (after 1,000 service hours)
• Generous amount of Paid Time Off (PTO)
• Federal Paid Holidays
• Cake on your birthday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed