Operations Analyst

Quantum Health•Dublin, OH

2d•Hybrid

About The Position

The Operations Analyst is a data analyst that supports Operations and the Operations Excellence teams. The Operations Analyst will provide insight and visibility into operational performance and data needed to advance strategic decision making in support of a rapid growth organization. Areas of expertise will include identifying performance opportunities, support for process design/redesign efforts and an expectation of providing innovative solutions and recommendations to support Quantum Health’s strategic initiatives. The role will require an intimate understanding of Quantum Health’s operational model and collaboration with all levels of leadership within Operations as a data partner.

Requirements

Degree or combination of education and experience (degree in Business, Data Analytics, Healthcare Analytics, Information Management Systems, or Mathematics preferred).
2+ years in healthcare or employer benefits preferred.
Familiarity with healthcare data.
Proficient in MS Office suite (Excel, Word, PowerPoint, Outlook).
Technical and data manipulation experience with Excel (pivot tables, XLOOKUP, FILTER).
Proficient with SQL or similar relational databases.
Experience with visualization tools (e.g. Tableau, PowerBI, AWS Quick Sight) is required.
Experience in writing Python program to process data.
Exhibit strong analytics, technical, trouble-shooting and problem-solving skills.
Strong analytical skills with ability to understand and manipulate data into usable, actionable information with a high degree of accuracy and attention to detail.
Strong written and verbal communication skills and ability to communicate with all levels of the organization.
Must be self-motivated, detail oriented and organized.
Project management, organizational skills with attention to detail and timelines.
Possesses aptitude for learning new technologies / reporting tools/software.
Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.

Responsibilities

Collect, validate, analyze, and organize operational data from various sources, including databases, spreadsheets, and other data repositories.
Use statistical techniques such as STATA, Python, SPSS, R, SAS on large datasets to identify trends, patterns and insights.
Prepare, analyze and summarize operational results for use by key stakeholders by creating reports, specifications, instructions and/or flowcharts.
Analyze and synthesize data findings into key insights and summary recommendations for improvement opportunities for operations partners.
Provide technical assistance and support among operations partners about the effective use of data.
Work closely with operations program and people leaders as a data partner to promote data-driven problem-solving and solutions to improve business performance.
Analyze impact of continuous improvement initiatives pre- and post-implementation in support of Operations Excellence team.
All other duties as assigned.

Benefits

Competitive base and incentive compensation
Health, vision and dental featuring our best-in-class healthcare navigation services
Life insurance
Legal and identity protection
Adoption assistance
EAP
Teladoc services
401(k) plan with up to 4% employer match and full vesting on day one.
Paid Time Off (PTO)
7 paid holidays
Parental leave
Volunteer days
Paid sabbaticals
Tuition reimbursement up to $5,250 annually
Certification/continuing education reimbursement
Discounted higher education partnerships
Paid trainings
Leadership development
Recognition as a Best Place to Work for 15+ years
Dedication to diversity, philanthropy and sustainability
People-first values that drive every decision.
Modern workplace with a casual dress code
Open floor plans
Full-service dining
Free snacks and drinks
Complimentary 24/7 fitness center with group classes
Outdoor walking paths
Game room
Notary services
Dry-cleaning services