Operations Analyst

Collectors • Santa Ana, CA

6d • $62,000 - $90,000 • Onsite

About The Position

We’re looking for an Operations Analyst who leads with curiosity and communication. This role sits within our Operations organization, with a primary focus on supporting our Customer Relations teams. The ideal candidate is deeply data fluent, translates complex business questions into clear insights, and has the interpersonal intelligence to understand what stakeholders need and the drive to deliver independently. You'll report to the Senior Manager, Operations Analytics and work onsite 3+ days a week from our Santa Ana, CA office.

Requirements

• 3+ years of experience in operations or business analytics
• Understanding of data best practices, visualization and reporting
• Strong proficiency with SQL
• Advanced level of proficiency with Google Sheets and/or Excel
• Strong communication skills and the ability to build trust with non-technical stakeholders

Nice To Haves

• 5+ years of experience in operations or business analytics
• Experience supporting operations and/or customer facing teams
• Experience with Google Cloud Platform and Big Query
• Familiarity with Collectors Operations
• Salesforce platform familiarity
• Experience using Lightdash, Tableau, Looker or similar
• Evidence of training others to use tools or data
• BS/MS in related field
• Familiarity with ticketing or case management systems
• Call center reporting experience
• Experience using Lightdash
• Proficiency in using AI to analyze data and generate docs, presentations, graphs and dashboards
• Experience supporting and collaborating with cross-functional teams

Responsibilities

• Embed yourself in our Operations teams to understand how they work and what they need to succeed, then build the reporting and analysis that supports them.
• Work from the stakeholder backwards: listen closely, ask the right questions, and translate business needs into actionable reporting and analysis.
• Build and maintain dashboards and reports that are clear, robust, and accessible to non-technical audiences.
• Support Customer Relations with reporting on call center performance, customer trends, and service quality.
• Partner with broader operations leadership on analytics around resourcing, throughput, and operational performance.
• Leverage data across internal systems to identify trends, inform recommendations, and guide projects from scoping through delivery.
• Train team members on data tools and best practices to build broader analytical self-sufficiency.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed