Operations Analyst - Public Sector, Federal Civilian

BDO USA•McLean, VA

4h•$80,000 - $110,000•Hybrid

About The Position

The Operations Analyst – Public Sector, Federal Civilian is an experienced professional providing operational support to Federal Civilian Agency field offices and vendors. This role involves analyzing help desk reports and ServiceNow requests to identify trends and determine the necessary support to meet operational requirements.

Requirements

Bachelor’s Degree, required
Six (6) or more years leading operational analysis and business improvement activities, required
Ability to obtain and maintain government agency suitability or security clearance, required
Proficiency in Microsoft Office Excel, PowerPoint, and Word, required
Ability to support possible project-related travel, as needed
Ability to interact effectively with people at all organizational levels within the client organization and in the firm
Excellent verbal and written communication skills
Ability to work independently and collaborate within a team environment and with a customer service focus
Ability to follow instructions as directed
Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment

Nice To Haves

focus in Business, Operations Research, Organizational Assessment, preferred
Experience supporting federal government agencies, preferred
Experience working at a professional services firm, preferred

Responsibilities

Leads operational analysis and business improvement activities
Conducts detailed research and analysis of operational data, and maps business processes
Assesses current operations and recommends process and technology improvements
Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client base
Assists with firm practice, solution, and business development initiatives with guidance from Public Sector leadership
Supports task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
Supports problem solving and fact finding, while working side by side with experienced team members, management, and client leadership
Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
Adapts to a changing client environment while meeting client expectations
Manages priorities and works effectively to initiate correspondence and task completion; supports multiple efforts through flexible multi-task coordination
Provides summary recommendations to team leadership regarding assigned tasks
Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
Communicates and maintains relationships with key client personnel to ensure shared understanding of processes, operations, and functions
Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products
Establishes professional rapport with clients and other organizations
Attends relevant training, seminars, and/or conferences to stay current with technical skills that align with client’s needs and changes in the industry
Supports recruiting efforts by identifying and referring potential candidates
Other duties as required