OPERATIONS ANALYST II - 64026666
About The Position
The Operations Analyst II provides administrative and technical support for the Florida Department of Health’s Sexually Transmitted Disease and Viral Hepatitis Section and its Surveillance Tools and Reporting System (STARS) team. The role supports STARS operations, communications, organization, application-enhancement record keeping, timeline tracking, and quality assurance for selected data reported to the Centers for Disease Control and Prevention. The position processes incoming and outgoing Intrastate Information Control Records (ICCR), enters patient information into STARS, monitors case-management and investigation deadlines, and maintains accurate, complete documentation according to established procedures. It also maintains a high-volume electronic filing system, coordinates office services, responds to information requests, supports communications with state and out-of-state STD programs, and assists with quality control and processing related correspondence. This is a full-time, in-office position in Tallahassee, Florida.
Requirements
- Experience with basic management principles and practices.
- Experience with methods of data collection and analysis.
- Knowledge of methods of data collection and analysis.
- Ability to use Microsoft Office products.
- Exceptional organizational skills.
- Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, and document workflow and other activities related to improving operational and management practices.
- Ability to organize data into a logical format for reports, documents, and other written materials.
- Ability to conduct fact-finding research and use problem-solving techniques.
- Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis.
- Ability to plan, organize, and coordinate work assignments.
- Ability to communicate effectively and establish and maintain effective working relationships.
- Ability to learn and communicate effectively, orally and in writing, in English.
- Successful completion of a required security background check; drug screening may also be required.
Nice To Haves
- One year of Surveillance Tools and Reporting System (STARS) experience.
- One year of data-entry experience.
Responsibilities
- Provide administrative and technical support for the STARS team and support the operations, communications, organization, and management of STARS.
- Maintain records related to application enhancements and help ensure timelines are met.
- Perform quality assurance activities related to selected data collected and reported to the CDC.
- Receive incoming ICCR patient documents from all 50 states and territories, enter them into STARS, and assign them.
- Process outgoing ICCR documents originating in Florida for follow-up investigations in other states.
- Enter patient data into STARS to meet case-management deadlines and monitor investigation timeframes for STD field staff and out-of-state records.
- Organize and document information accurately and completely in accordance with current procedures and protocols.
- Maintain a high-volume electronic filing system; arrange document storage and retrieve or reproduce documents, records, and reports as needed.
- Coordinate and direct office services and respond to information requests from Florida STD program field staff and STD programs across the contiguous United States.
- Help ensure client demographic information reported by outside jurisdictions is correct and communicate disease reports and exposures to STD programs by phone in a timely manner.
- Direct incoming phone and email inquiries to the appropriate unit or person.
- Assist with routine quality control reviews for duplicate records, incomplete forms, and timely disposition of assignments.
- Keep external partners informed of revisions to data-entry processes, standards, or procedures.
- Use knowledge of STARS software and related systems and hardware to support the position’s duties.
- Apply knowledge of CDC requirements and Florida reporting laws for reportable diseases.
- Assist with processing incoming mail and faxes from providers, insurance companies, and laboratories concerning sexually transmitted infections.
- Perform other appropriate duties as assigned.
Benefits
- Annual and sick leave.
- Nine paid holidays and one personal holiday each year.
- State Group Insurance options, including health, life, dental, vision, and supplemental insurance.
- Retirement plan options, including employer contributions.
- Flexible Spending Accounts.
- Tuition waivers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
