Operations Analyst I (DCR)
About The Position
The Operations Analyst I provides operational and systems support for DaVita Clinical Research by executing day-to-day Clinical Trial Management System (CTMS) workflows, protocol and budget builds, and study management. Under the guidance of the CTMS Operations Manager, this entry-to-intermediate-level role maintains clinical data integrity, resolves routine system and visit discrepancies, generates operational reports, and supports clinical research teams, investigators, and site personnel to ensure smooth trial operations. This is a remote position that may be based anywhere in the United States. Candidates located within or near a major metropolitan area are preferred to support business travel and access to major airports. Travel is required less than 10%.
Requirements
- Bachelor of Science or Bachelor of Arts in science, statistics, or a related field is required; examples include Biostatistics, Data Science, Economics, and Computer Science.
- Prior experience with or exposure to Clinical Trial Management Systems such as Clinical Conductor Enterprise or RealTime-CTMS, or clinical databases such as EDC or Medidata RAVE.
- Intermediate to advanced proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, data sorting/filtering, and formatting, and proficiency with Microsoft Office 365 Suite.
- Strong attention to detail, analytical and problem-solving skills, and ability to identify patterns, data errors, and numerical inconsistencies.
- Ability to manage multiple projects, meet deadlines, and adjust priorities in an evolving work environment with shifting time frames; self-starter with initiative, urgency, and follow-through.
- Ability to work effectively in remote and team-oriented environments.
- Strong analytical, organizational, and communication skills.
- Ability to handle confidential information and issues with discretion and judgment.
- Ability to demonstrate DaVita’s values positively and proactively in interactions with patients, teammates, management, physicians, and vendors.
Nice To Haves
- Experience working with Tableau, research databases such as RAVE or Medidata, and Clinical Trial Management Systems is strongly preferred.
- Exposure to data analytics platforms, including Power BI and/or R.
Responsibilities
- Manage setup, configuration, and maintenance of clinical trial study builds in Clinical Conductor Enterprise and RealTime-CTMS, translating approved protocols and executed agreements into system configurations.
- Perform routine month-end clinical trial operational activities by approving subject visits and tracking study milestones across assigned trials.
- Administer participant stipend card operations, including card assignment validation and tracking.
- Maintain data quality across CTMS and connected clinical databases through routine audits and data validation checks.
- Generate and distribute reports as requested by stakeholders.
- Configure and maintain study personnel, investigator profiles, clinical sites, and vendor/facility records under the manager’s direction.
- Provide frontline end-user support, answer routine system inquiries, manage user access requests, and escalate complex technical issues to senior team members.
- Follow established department and organizational policies and procedures.
- Contribute to maintaining internal process documentation and user guides.
- Participate in team meetings, one-on-one coaching sessions, and continuous learning opportunities.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Access to Headspace
- Backup child and elder care
- Maternity and paternity leave
- Professional development programs and on-demand virtual leadership and development courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
