Operations Analyst I, Transfer Agency Services

SEI•Upper Providence Township, PA

1d•Hybrid

About The Position

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Institutional Transfer Agency Team. The Operations Analyst is responsible for assisting the staff with the daily, monthly, and other periodic functions within the Hedge Fund Transfer Agency and Investor Servicing department. You will also assist in investor reporting and follow standards and procedures.

Requirements

BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience.
Intermediate skills in Microsoft Excel
The self-motivation, organization and aim to complete multiple client deliverables in a timely manner without sacrificing excellence or quality
Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls
Strong customer service skills as you will be communicating daily with your clients and other service providers

Nice To Haves

Internship experience preferred.
An aim to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments
Attention-to-detail to ensure that all objectives consistently meet the highest standard of quality and accuracy
Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them
Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment
Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.

Responsibilities

Engage with internal and external clients, as well as teammates, on the telephone and in person in a professional and accurate manner
Undertake and process all trades received by telephone or transmission by established cut-off times with 100% accuracy and quality
Maintain and update shareholder accounts. You will also navigate efficiently throughout the Transfer Agent system
Ensure that client and investor deliverable requirements are met on a daily, weekly, monthly, quarterly and annual basis
Perform daily cash reconciliation. You will also produce client reports
Process shareholder wire reports and custody money movements.
Work to assist in the resolution of programming and systems issues and requirements with internal and external support organizations
Elevate and assist with problem and error resolution on a timely basis (with documentation).
Follow strict departmental procedures and controls and maintain zero tolerance for error
Assist with communication within the department, as well as with the investor, client, financial reporting and internal/external audit
Support various trading products
Attend and participate in various IMS and corporate professional development sessions to acquire the tools to identify processes across the division and organization.
Collaborate with a complimentary team and enhance your career