Operations Analyst – HR: Employment (NYCT)

Metropolitan Transportation Authority•Brooklyn, NY

1d•Onsite

About The Position

The Metropolitan Transportation Authority (MTA) is seeking an Operations Analyst for the HR Employment area at MTA Headquarters. This role is responsible for administering and supporting activities and process transactions within the Human Resources Employment function. The MTA is North America's largest transportation network, serving a vast population and operating an extensive fleet of vehicles. The MTA is committed to providing safe and reliable commutes, excellent customer service, and rewarding career opportunities.

Requirements

Specific work experience for HR Employment.
Working knowledge and use of PeopleSoft or related database software.
Ability to work in a team environment.
Ability to process requests consistently with general supervision.
Ability to assess problems and promptly resolve or identify an appropriate team to resolve.
Strong oral and written communication skills.
Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization.
Strong time management skills and the ability to manage individual assignments.
Strong attention to detail.
Ability to handle sensitive situations and maintain a high degree of confidentiality.
High School Diploma or GED.
Minimum three (3) years of experience in HR, Employment data processing, or other related area.

Nice To Haves

Understanding of MTA HR policies and procedures.
Familiarity with performance metrics and the ability to meet identified targets.
Working knowledge of service request management tools.
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications.
Bachelor's degree or Associate's degree with relevant experience in Business or related field.
Shared Services experience.

Responsibilities

Gather, validate, and maintain data and other transaction inputs.
Gather forms and track status.
Enter transactions in PeopleSoft and the service request management tool.
Retrieve, index, and review scanned documents and forms.
Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries.
Integrate across COE teams to document, research, and resolve basic issues and errors as assigned.
Understand when to resolve or escalate to a supervisor.
Perform/support cyclical processing and period-end activities.
Complete assignments as delegated by the supervisor.
Comply with MTA and COE policies, practices, and procedures.
Develop and update operating procedures and training materials as needed.
Understand the MTA and COE vision, including how individual responsibilities fit into the long-term strategies.
Track and report the status of work.
Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge.
Support other team members as appropriate.
Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets.
Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc.
Adhere to the team budget.
Identify and implement continuous improvement initiatives as assigned.
Participate in user groups as necessary.
Identify and document input to the knowledge management tool.