Operations Analyst and Project Lead

Nelnet•Remote - Nebraska, NE

4d•$50,000 - $52,000

About The Position

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. We are looking for a highly organized and proactive individual to serve as our Operations Analyst and Project Lead. In this blended role, you will manage organizational programs while also overseeing the onboarding of new clients. You will plan and execute key initiatives, coordinate with stakeholders, and ensure programs meet their goals. Simultaneously, you will guide new clients through orientation and training, ensuring they have a smooth introduction to our services. The ideal candidate will have exceptional communication skills, keen attention to detail, and the ability to juggle multiple responsibilities effectively. Proficiency in Microsoft Excel is essential for tracking program metrics and client onboarding data.

Requirements

Bachelor’s Degree in business-related field or equivalent experience.
2 years of experience in related field or commensurate education.
2 years of experience working within FACTS operating systems.
Advanced computer skills with various applications, including Microsoft Excel formulas, charts, and Pivot Tables.
Strong verbal and written communication skills.
Strong critical thinking and decision-making skills.
Highly accurate with attention to detail.
Excellent project management skills.
Ability to thrive working both independently & collaboratively.
Ability to learn quickly and work independently.

Nice To Haves

CRM software experience preferred.
Knowledge on AI and technology solutions.

Responsibilities

Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines.
Track program progress and performance, ensuring that milestones are achieved on time and any issues are addressed promptly.
Work closely with team members, managers, and external partners to ensure successful program delivery and client satisfaction.
Manage program budgets by tracking expenses and ensuring cost-effectiveness throughout each project or initiative.
Prepare and present regular reports on program status, outcomes, and areas for improvement to leadership and stakeholders.
Conduct orientation sessions and organize training for new clients, introducing them to the company’s services, policies, and procedures for a clear and positive onboarding experience.
Prepare and maintain comprehensive onboarding materials (checklists, training guides, client handbooks) and provide ongoing support to new clients, addressing questions and concerns during their initial engagement.
Gather feedback from new clients and incorporate their suggestions to continuously improve the onboarding process and enhance program effectiveness.