Operations Analyst Access IV - Remote

UnitedHealth Group•Auburndale, MA

4h•$91,700 - $163,700•Remote

About The Position

Senior-level analyst responsible for optimizing Epic Cadence scheduling, provider templates, patient access workflows, and system enhancements. Serves as a strategic liaison between Operations and IT, leads complex projects, drives access improvement initiatives, and provides subject matter expertise across scheduling and template governance. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Bachelor's degree or equivalent experience
7+ years Epic experience including 3+ years in Epic Cadence
Experience managing provider scheduling templates in Epic
Demonstrated proficiency in Epic/Cadence scheduling workflows and configuration
Demonstrated advanced data analysis and reporting skills
Demonstrated solid project management and leadership abilities
Demonstrated excellent written and verbal communication skills
Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint

Nice To Haves

Epic Cadence Certification
Healthcare access management optimization experience
Supervisory or team leadership experience
Experience leading Epic upgrades or enterprise implementations
Demonstrated Microsoft Visio and/or Microsoft Access knowledge

Responsibilities

Build, maintain, and optimize provider scheduling templates
Partner with Operations and IT to improve patient access and scheduling workflows
Lead large-scale Epic enhancements and upgrades
Analyze access, capacity, and utilization data
Mentor junior analysts and provide advanced user support
Develop documentation, reports, and training materials