Operations Access Analyst II - Remote
About The Position
The Scheduling Template Analyst supports the design, maintenance, and optimization of provider scheduling templates within Epic Cadence. This role partners with Operations and IT to improve patient access, provider capacity, and scheduling efficiency through template management, workflow analysis, reporting, troubleshooting, and system enhancements. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- High school diploma, GED, or equivalent required
- 3+ years of years of experience working with Epic software and/or healthcare scheduling operations
- Experience managing provider scheduling templates within Epic
- Demonstrated knowledge of Epic Cadence scheduling functionality and template management
- Demonstrated solid analytical, troubleshooting, communication, and project management skills
- Demonstrated proficiency in Microsoft Office (Excel, Word, PowerPoint)
Nice To Haves
- Bachelor’s degree
- Epic Cadence Certification
- Experience working with healthcare operations and IT teams
- Experience supporting scheduling governance and access optimization initiatives
- Demonstrated knowledge of Microsoft Visio and/or Access
- Advanced reporting and data analysis experience
Responsibilities
- Build, maintain, and optimize provider scheduling templates within Epic Cadence
- Analyze scheduling workflows, provider capacity, and access barriers
- Collaborate with Operations and IT teams on scheduling enhancements and decision tree updates
- Review and process template modification requests
- Test scheduling updates prior to production deployment
- Maintain accurate provider records and scheduling master files
- Monitor dashboards, reports, and utilization metrics
- Provide user support, troubleshooting, and training
- Prepare and maintain system and workflow documentation
- Analyze large data sets and recommend improvements
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
