IT Operations Analyst IV (US)

TD•Fort Lauderdale, FL

6d•$30 - $45•Onsite

About The Position

The IT Operations Analyst IV provides a broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.

Requirements

Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree
3+years' experience
A+, Microsoft, Cisco, TQM, ITIL Certification preferred

Nice To Haves

1+ years' experience in change management
1+ years of experience coordinating low complexity technology activities/efforts/initiatives
2+ years of intermediate Excel experience
2+ years drafting highly informative communications with customers and management
3+ years' experience in technology support environment

Responsibilities

Performs work on all aspects of the application/system support
Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
Acts as a reference for team members or clients
Ensures timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are met
Actively involved in resolving client applications issues
Supports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders.
Develops, installs and monitors scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
Performs problem determination including data gathering and analysis
Ensures post incident/secondary documentation is accurate and complete