Operations Agent

the Lynden Family of Companies • Atlanta, GA

4d • $21 - $27 • Onsite

About The Position

Lynden Logistics is looking for an Operations Agent to support our Domestic Operations team in Atlanta, GA. As our Operations Agent, you'll support the full life cycle of domestic freight shipments, from quoting and routing through final delivery, helping customers move freight safely, efficiently, and on time. This is a safety sensitive position.

Requirements

• Strong customer service skills and the ability to build positive working relationships with customers, carriers, and vendors.
• Advanced Microsoft Office skills with the ability to learn and navigate multiple proprietary operational systems.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and the confidence to take ownership of issues through resolution.
• Ability to manage multiple priorities and meet time-sensitive deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Knowledge of freight documentation, shipment routing, and transportation operations.
• High school diploma or equivalent.
• Minimum of 2 years of freight forwarding or transportation operations experience, or 3 years of customer service or transportation-related experience.
• Ability to obtain and maintain a TSA Security Threat Assessment (STA) or TSA-recognized equivalent credential.
• Ability to occasionally assist in warehouse operations and lift up to 50 pounds.
• Must pass a pre-employment drug test and background screening.

Nice To Haves

• Air freight and ocean freight forwarding experience.
• Experience handling expedited, hot-shot, or time-critical shipments.
• Familiarity with Puerto Rico, Alaska, or Hawaii freight operations.

Responsibilities

• Coordinate domestic shipments from initial customer request through final delivery.
• Obtain rates, secure spot quotes, and select transportation solutions that meet customer timelines and budget requirements.
• Prepare shipment documentation, including bills of lading, labels, and other supporting documents.
• Track and trace shipments, communicate status updates, and proactively address delays or service disruptions.
• Review shipment charges, carrier invoices, and customer billing information for accuracy.
• Collaborate with carriers, vendors, customers, warehouses, and internal teams to ensure freight moves smoothly through the transportation process.
• Assist with warehouse activities such as receiving, scanning, weighing, measuring, staging, loading, unloading, and releasing freight as business needs require.
• Investigate shipment issues, identify root causes, and coordinate corrective actions to resolve customer concerns.
• Maintain complete, accurate, and audit-ready shipment records while ensuring compliance with TSA requirements, hazardous materials procedures, customer SOPs, and company standards.

Benefits

• Discretionary Bonus Program – Additional bonuses paid out depending on job and company performance.
• Healthcare – Medical, dental and vision plans with employee contributions as low as $5 for you and your family.
• Paid Time Off – 17 days paid time off, PTO days increase with years of service.
• Holidays – 6 paid holidays and 2 floating holidays.
• Retirement Plan – 401(k) with up to 50% of the first 6% contributed matched.
• Tuition Reimbursement Program – Up to 50% of educational expenses reimbursed after 1 year of service.
• Extras – Life Insurance, Health and Wellness Program, Accidental Death & Dismemberment Insurance, Transit Reimbursement Program, Long Term Disability Coverage and Employee Assistance Program at no cost to you!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED