Operations Agent

Windstar Cruises•Dallas, TX

3d•Remote

About The Position

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people’s perspective through inspired travel. Our Mission: Enriching Lives Through Travel Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible. Job Summary: Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below. Full-time position available to work remotely as long as you live in one of these states: AR, AZ, FL, LA, MN, TX, and WI.

Requirements

Excellent written and verbal communication skills.
Ability to work collaboratively across departments and adapt to changing priorities.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Self-starter with excellent task management skills
Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
Full-time position available to work remotely as long as you live in one of these states: AR, AZ, FL, LA, MN, TX, and WI.

Nice To Haves

Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, CRM, automated workflows, data analysis tools) is a plus.
Cruise or tour operations / reservations experience preferred.

Responsibilities

Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
Act as contact agent for TA/Guests to coordinate irregular operations.
Assist with basic manifesting functions as assigned by the Documents & Manifests lead.
Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
Assist with overflow service calls during peak times in the Call Center as required.
Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
Other Duties as assigned by management.