OA Operations Agent

Menzies Aviation•Orlando, FL

About The Position

The Operations Agent coordinates and supports aircraft and station operations in accordance with established policies, procedures, and time parameters. The role includes coordinating gates for inbound and outbound aircraft, performing weight and balance calculations, monitoring and communicating radio traffic, providing accurate flight information, completing and distributing operational documentation, and maintaining flight records and reporting. The agent also completes required training and audits and performs other operations duties as requested by management.

Requirements

Must be able to speak, read, write, and understand English.
Must be able to lift 35 pounds.
Must be able to work under pressure.
Must pass minimum training requirements and recertify quarterly.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be proficient in Microsoft Office products, including Excel and Outlook.
Must pass a pre-employment medical examination and drug test.
Must pass a ten-year background check as required by US Customs.

Nice To Haves

One year of previous experience in an airline operations or dispatch-related environment is preferred.

Responsibilities

Coordinate and assign gates for inbound and outbound aircraft.
Perform weight and balance calculations for outbound flights.
Monitor air-to-ground radio for in-range calls, crew requests, maintenance requests, diversions, and other operational matters, and communicate relevant information to customer service and ramp teams.
Monitor station radio to facilitate communication between customer service agents and ramp agents.
Provide accurate flight information to ground crew and flight crew.
Ensure paperwork is completed accurately.
Complete required operations training.
Complete daily, weekly, and monthly audits as required by the airline.
Maintain and update RSMS reporting for all flights.
Update flight information through the FIDS system.
Maintain required documentation and ensure accurate, timely completion and distribution at the end of each day.
Perform other operations duties requested by the general manager or designee, and additional responsibilities assigned by the direct supervisor or manager.