OA Operations Agent

Menzies Aviation Careers•Orlando, FL

About The Position

The Operations Agent coordinates and supports aircraft and station operations in accordance with company policies and procedures and within specified time parameters. The role includes gate assignments, flight calculations and information updates, radio monitoring and communication, operational paperwork, training, audits, and reporting. The agent also maintains required documentation and performs additional duties as requested by the general manager, designee, or direct supervisor/manager.

Requirements

Must be able to speak, read, write, and understand English.
Must be able to lift 35 lbs.
Must be able to work under pressure.
Must pass minimum training requirements and recertify quarterly.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be proficient in Microsoft Office products, including Excel and Outlook.
Must pass a pre-employment medical examination and drug test.
Must pass a ten-year background check as required by U.S. Customs.

Nice To Haves

One year of previous experience in an airline operations environment or dispatch-related environment is preferred.

Responsibilities

Coordinate and assign gates for inbound and outbound aircraft.
Perform weight and balance calculations for outbound flights.
Monitor air-to-ground radio for in-range calls, crew requests, maintenance requests, diversions, and other operational matters; communicate relevant information to customer service and ramp teams.
Monitor the station radio to facilitate communication between customer service agents and ramp agents.
Provide accurate flight information to ground crew and flight crew.
Ensure operational paperwork is completed accurately.
Complete required operations training.
Complete daily, weekly, and monthly audit requirements as regulated by the airline.
Maintain and update RSMS reporting for all flights.
Update flight information through the FIDS system.
Maintain required documentation and ensure its accurate and timely completion and distribution at the end of each day.
Perform other operations duties as requested by the general manager or designee, and additional responsibilities assigned by the direct supervisor or manager.