Operations Agent - LAX

ENERGY TRANSPORT LOGISTICS•Carson, CA

3d•Onsite

About The Position

Energy Transport Logistics is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a key point of contact in a collaborative operation with dispatching and providing customer service, with addressing customer needs and inquiries. This individual will also provide support to internal and external customers’ needs with a proactive approach team environment. This individual must be a calming and effective problem solver with strong communication with our drivers and customers.

Requirements

Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations and air/ocean dispatching.
Ability to lift up to 50lbs., unassisted.
Ability to stand, lift, squat for extended period of time- Requires good Physical Condition.
Ability to follow verbal and written direction.
MS Office program and transportation management software knowledge.

Nice To Haves

Forklift Certification

Responsibilities

Work effectively with Dispatch and drivers to coordinate recoveries and deliveries
Manage driver arrival / check in process – insuring arrival of complete shipments / notating exceptions and resolution.
Keep Track of Shipment Lifecycle, including but not limited to entering important driver and shipment updates into TMS and other required software
Dispatch Administration Duties – job document organization, labeling, record/ log keeping, emails and phone answering responsibilities.
Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers.
Transfer data from bill of lading to company freight operating management system.
Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown.
Collect, safekeep, and help upkeep all relevant customer data.
Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment.
Assist customers in tracking and tracing their freight, when needed.
Notify customers of Freight Availability, Capacity, and other Important Information.
Will need to maintain knowledge of company services.
Work and Coordinate Effectively with your team to ensure freight is delivered on time.
Adhere to company policies and procedures.
Assist Management in operational KPI reports as needed.
Able to us a forklift loading, offloading, and sorting freight in the warehouse.