Operations Administrator

AWP Safety•Santa Ana, CA

8d•$23 - $25•Onsite

About The Position

The Operations Administrator role will assist the Branch Manager and Operations Manager for the West Division Santa Ana Branch. The Operations Administrator will work with managers and staff to ensure that administrative tasks are completed as needed in the organization. They take care of a variety of administrative and clerical responsibilities for an organization, such as resolving customer complaints, training employees, and assisting management. They will also make phone calls, provide customer support, and complete paperwork.

Requirements

Proven experience in an administrative, office assistant, or similar role.
Strong proficiency in data entry
Exceptional attention to detail and accuracy in processing invoices and contracts.
Excellent organizational and time-management skills.
Strong interpersonal and communication skills.
Ability to work collaboratively in a team-oriented environment.
Customer-service-oriented mindset with problem-solving capabilities.
Intermediate computer proficiency, including Microsoft Office products ( more specifically Excel) and customer relationship management systems a must.
Commitment to adhering to and promoting safe workplace practice.
Must maintain a current, valid driver's license and a clean driving record, free of suspension or revocation. (Any position that requires the individual to drive an AWP vehicle and/or be present at an AWP worksite for any reason is considered a safety sensitive position).

Nice To Haves

Associate or bachelor's degree is preferred but not required.
1-3 years of Office administrative experience preferred.

Responsibilities

Assist with end-of-month billing tasks, including matching invoices with jobs, verifying pricing and modifications for accuracy, and entering revisions provided by sales staff.
Sending out finalized invoices to customers as needed.
Follow up on job modifications and obtain necessary information for contract updates.
Work closely with sales staff to address job and invoicing questions.
Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
Provide excellent customer service by answering phones and directing calls to the appropriate departments.
Address customer inquiries professionally and efficiently.
Organize and maintain filing systems for documentation.
Assist with general office tasks as needed to support overall operations.
Support administrative tasks such as scheduling meetings, drafting correspondence, and maintaining records.
Process invoices, receipts, and other financial documentation in coordination with the finance team.
Serve as a point of contact for vendors, service providers, and general inquiries.
Managing branch inventory for product sales and rental.
Mange office supplies and keep break room stocked with coffee & supplies.
Perform all other duties as assigned.