Operations Administrator

Office•Pocatello, ID

7d•Onsite

About The Position

The Operations Administrator supports department operations by assisting with staffing and workload scheduling, maintaining staff rosters, reconciling time records, preparing attendance and compliance reports, troubleshooting payroll and scheduling discrepancies in UKG, and managing call-in records and documents. The role also manages employee time-off requests, distributes payroll checks, communicates with employees and department leaders, and may order operational supplies. For positions supporting Manufacturing, the role includes scheduling-related duties in Quintig and covering Scheduling Coordinator duties when needed. The position works closely with department managers, supervisors, the People Department, and Plant Management. It requires trustworthy, approachable, professional conduct, reliable attendance, and the ability to work as part of a team. Employees are expected to uphold Amy’s Food Safety and Quality Policy, follow applicable food safety and sustainability programs, and participate in required training. The role may require some overtime and, at times, presence in Manufacturing areas.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
At least two years of experience in an administrative role.
Ability to read, write, and speak in Spanish and English.
Ability to read and understand instructions, procedures, correspondence, memos, batch sheets, and reports.
Ability to communicate task or project status clearly and present information in reports, emails, and other correspondence.
Friendly and professional manner when interacting with plant employees and vendors.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
Thorough knowledge of Microsoft Excel, including sorting, subtotals, pivot tables, functions, and macros.
Complete knowledge of Microsoft Word, PowerPoint, and Outlook.
Ability to interpret bar, line, and pie graphs.
Ability to learn manufacturing processes and scheduling guidelines quickly.
For Operations Administrator roles supporting Manufacturing, ability to learn manufacturing aspects of Kronos, including reporting and scheduling functions, quickly.
Ability to apply common sense to instructions, handle problems involving several concrete variables in standardized situations, and identify patterns while processing data.
Ability to work in a team and some overtime if needed.
Excellent attendance and an approachable, trustworthy manner.

Nice To Haves

Some exposure to manufacturing processes is preferred.

Responsibilities

Support daily department operations by assisting with staffing and workload scheduling and maintaining staff rosters.
Reconcile daily time records against actual punch times and alert supervisors to discrepancies for correction.
Work with the People Department to generate attendance warnings under the company’s Attendance and Punctuality Policy.
Prepare tracking reports for missed punches, absences, terminations, wage-and-hour breaks, lunch compliance, and other performance measures as needed.
Investigate and troubleshoot payroll and scheduling discrepancies in UKG and correct them as needed.
Record and communicate daily call-ins.
Keep documents legible and organized, and scan them to the image library.
For Operations Administrator roles supporting Manufacturing, perform scheduling duties in Quintig and record leave requests in Quintig.
Communicate attendance trends and break or lunch compliance issues to department managers and supervisors.
Gather background information on attendance, warnings, and coaching sessions for Shift Leaders and Supervisors conducting performance evaluations.
Explain the time-off request process to employees and work with the People Department on absences, leaves of absence, and related attendance issues.
For Manufacturing support, communicate daily with the Frozen Foods Scheduling Coordinator about attendance and perform that coordinator’s duties in their absence.
Manage time-off requests through UKG and communicate decisions or updates to employees in a timely manner.
Organize and distribute physical payroll checks to department supervisors for employees.
When requested, order operational supplies, follow up with Purchasing, and notify department leadership when supplies arrive.
Take ownership of assigned tasks, request assistance or training when needed, work as part of a team, and perform other administrative functions as needed.
Uphold food safety and quality expectations, follow food safety and sustainability programs, and participate in required training.
Work closely with the People Department and Plant Management.