Operations Administrator

Pursuit Collection•Banff, AB

3d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Requirements

Guest service-oriented mindset and a passion for delivering memorable experiences.
Mature, energetic, dependable, and self-motivated, with the ability to manage multiple tasks simultaneously.
Proven experience in an administrative role, preferably within operations or maintenance.
Strong knowledge of Microsoft Office applications.
Proficient in computer usage and general office equipment.
Proven ability to work within strict policy/procedures and guidelines.
Demonstrates key leadership qualities.
Ability to reason, react, and listen with quick, thoughtful judgement, while remaining calm under pressure.

Nice To Haves

Knowledge of Computerized Maintenance Management Systems (CMMS) an asset.
First Aid Training and Driver’s license an asset.

Responsibilities

Provide administrative assistance to the Operations Manager and the maintenance team, ensuring all operational activities are organized and efficient.
Oversee the maintenance and execution of all Computerized Maintenance Management System (CMMS) operations.
Maintain accurate records of maintenance activities, including job details, service reports, and equipment usage. Prepare and file reports as needed.
Manage and coordinate maintenance schedules, ensuring all work orders are assigned to the appropriate teams and completed on time.
Liaise with clients to confirm job requirements and timelines.
Collaborate with Operations Assistant Managers to coordinate staffing, training, development, staff meetings and scheduling.
Assist in the procurement of materials, tools, and supplies required for maintenance activities.
Coordinate with suppliers to ensure timely delivery of resources.
Help track and manage expenses related to maintenance projects, ensuring adherence to the budget and reporting any discrepancies.
Assist with the administration of purchase order creation and management, cost control, invoice remittance, and month end P&L reporting.
Ensure all maintenance activities comply with safety regulations and company policies.
Assist in monitoring and reporting on safety standards.
Act as a point of contact for clients, suppliers, and internal teams.
Address inquiries, resolve issues, and provide updates on the status of ongoing projects.
Assist in identifying and implementing process improvements to enhance the efficiency and effectiveness of operations.
Act in a manner so that every guest interaction is treated as an opportunity to “WOW” the guest, and that any guest complaints are resolved to the satisfaction of the guest.
Maintain friendly, professional relationships with all Pursuit employees.
Adhere to and enforce all Corporate Policies.