Operations Administrator / Administrative Assistant

Interstate Waste Services•Danbury, CT

1d•Onsite

About The Position

The Administrative Assistant will play an integral role in supporting the day-to-day operations of our Hauling Depot. This role will primarily support operations management, overnight dispatchers alongside them, and the drivers and collection helpers on routes over the phone. The ideal candidate will have strong communication skills, computer skills, and the ability to multi-task.

Requirements

Applicants must be at least 18 years of age and legally eligible to work in the United States.
High school/GED education completed; higher education is a plus.
Minimum 3 years experience as Administrative Assistant, or some type of Operations Support required.
Fluency in English required, Spanish bilingual is a plus.
Experience from waste management or transportation industry is strongly preferred.
Experience in waste industry operations software is strongly preferred, but can be trained.
Must have computer skills, including Microsoft Excel, Word,Outlook, TEAMS
Ability to learn and conform to digital processes
Ability to prioritize takes effectively
Strong problem solving and decision-making capabilities
High level of accuracy and attention to detail
Adaptability to changing priorities and schedules
Expertise with data entry and records management.
Excellent organizational and time management abilities.
Familiarity with DOT regulations and safety documentation.

Nice To Haves

Spanish bilingual is a plus.
Higher education is a plus.

Responsibilities

Maintain comprehensive operational records including route sheets, work orders, and service documentation.
Check-in and communicate with drivers and collection helpers around shift times daily
Data entry regarding driver surveys, hours, miles, fuel, etc. on route sheets/logs
Coordinate with dispatch on daily route assignments and changes.
Make corrections (productivity data) within 24 hours.
Enter productivity entry for previous day. All productivity must be entered within 48 hours of route completion.
Receive and assist occasional customer service calls and communicate between drivers on routes
Collect daily tickets and DVIR's for processing; also injury/accident reports as needed
Contact sales and/or customer service departments in case of service issues and updates
Organize and distribute all paperwork from drivers or other staff
Utilize system functionality for all functions of operations requiring data entry and accuracy.
Coordinate and schedule operational meetings and training sessions.
Prepare meeting agendas and record minutes for operations meetings.
Maintain updated contact information for all operations personnel.
Distribute important operational updates and policy changes to team members.
Assist in maintaining records required for regulatory compliance.
Help prepare documentation for audits and inspections.
Assist with incident report documentation and filing.
Trained in house to dispatch if interested and need arises
Manage internal filing systems (both digital and physical) for operational documents.
Prepare and distribute daily, weekly, and monthly operational reports.
Compile data for regulatory compliance reporting.
Assist in analyzing operational data to identify trends and improvement areas.