Operations Administrator / Administrative Assistant

Interstate Waste Services•Shelton, CT

2d•$45,000 - $60,000•Onsite

About The Position

Interstate Waste Services (IWS) is a leading provider of solid waste and recycling services in the New York, New Jersey, and Connecticut markets, with a rail-served landfill in Ohio. Founded in 1998, IWS combines the resources of a large company with the values of a family-run business. The Administrative Assistant will be an integral part of supporting the day-to-day operations of the Hauling Depot. This role will primarily support operations management, overnight dispatchers, and drivers and collection helpers via phone. The ideal candidate will possess strong communication and computer skills, and the ability to multitask.

Requirements

Applicants must be at least 18 years of age and legally eligible to work in the United States.
High school/GED education completed; higher education is a plus.
Minimum 3 years experience as Administrative Assistant, or some type of Operations Support required.
Fluency in English required.
Must have computer skills, including Microsoft Excel, Word, Outlook, TEAMS.
Ability to learn and conform to digital processes.
Ability to prioritize tasks effectively.
Strong problem solving and decision-making capabilities.
High level of accuracy and attention to detail.
Adaptability to changing priorities and schedules.
Expertise with data entry and records management.
Excellent organizational and time management abilities.

Nice To Haves

Spanish bilingual is a plus.
Experience from waste management or transportation industry is strongly preferred.
Experience in waste industry operations software is strongly preferred, but can be trained.
Familiarity with DOT regulations and safety documentation.

Responsibilities

Maintain comprehensive operational records including route sheets, work orders, and service documentation.
Check-in and communicate with drivers and collection helpers around shift times daily.
Data entry regarding driver surveys, hours, miles, fuel, etc. on route sheets/logs.
Coordinate with dispatch on daily route assignments and changes.
Make corrections (productivity data) within 24 hours.
Enter productivity entry for previous day. All productivity must be entered within 48 hours of route completion.
Receive and assist occasional customer service calls and communicate between drivers on routes.
Collect daily tickets and DVIR's for processing; also injury/accident reports as needed.
Contact sales and/or customer service departments in case of service issues and updates.
Organize and distribute all paperwork from drivers or other staff.
Utilize system functionality for all functions of operations requiring data entry and accuracy.
Coordinate and schedule operational meetings and training sessions.
Prepare meeting agendas and record minutes for operations meetings.
Maintain updated contact information for all operations personnel.
Distribute important operational updates and policy changes to team members.
Assist in maintaining records required for regulatory compliance.
Help prepare documentation for audits and inspections.
Assist with incident report documentation and filing.
Trained in house to dispatch if interested and need arises.
Manage internal filing systems (both digital and physical) for operational documents.
Prepare and distribute daily, weekly, and monthly operational reports.
Compile data for regulatory compliance reporting.
Assist in analyzing operational data to identify trends and improvement areas.