Operations Administrative Coordinator

THE JAY GROUP INC•West Hempfield Township, PA

21h•Onsite

About The Position

The Operations Administrative Coordinator position is available for our Corporate Warehouse. The Operations Administrative Coordinator serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed.

Requirements

High School Diploma or GED required
2–4 years in operations or client services administration (3PL or eCommerce preferred)
Experience with WMS and Microsoft Excel strongly preferred
Critical thinking and problem-solving skills
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced environment
Technical Proficiency in Microsoft 365 and WMS systems
Familiarity with printing workflows and basic troubleshooting
Have a proactive and self-motivated work style
Enjoy working independently with strong attention to detail
Must be willing to submit to a background check
Ability to work legally in the United States

Nice To Haves

Associate degree preferred

Responsibilities

Print, collate, and distribute orders; monitor completion through WMS checks.
Troubleshoot and resolve order issues; escalate complex problems appropriately.
Maintain printer workflows and troubleshoot basic device issues.
Upload and manually enter orders; set up/edit item masters.
Generate and distribute status and performance reports.
Release special projects to Operations and ensure requirements are met.
Manifest and invoice orders accurately and on time.
Prepare purchase orders for Operations supplies and services.
Assist with picking, packing, kitting, and shipping during capacity gaps.
Identify process improvements and contribute to SOP updates.
Maintain clear communication with Operations, Client Services, and IT/WMS support.
Present options and data for decision-making when issues arise.