Operations Admin. Support - (26-64) - SBC

The Adam Corporation Group•Midland, TX

77d•Onsite

About The Position

The Operations Assistant will assist the staff with daily tasks and projects in order to effectively monitor, fund, and process client accounts. The assistant will also maintain a friendly, firm, professional demeanor while providing excellent customer service at all times.

Requirements

High School Diploma or equivalent required.
Minimum of 1 years’ experience in customer service, with a working knowledge of relevant factory industry preferred.
Strong communication skills.
Commitment to customer service.
Organizational skills essential.
Ability to anticipate problem situations and propose solutions.
Self-starter.
Work in a fast moving team environment.
Must be able to take ownership / responsibility of work product.
Valid state issued driver’s license is required.
Must be insurable in the state of Texas.

Nice To Haves

Experience in managing factoring client relationships including verification activity especially calls, reserve management, risk identification etc. preferred but not required.

Responsibilities

Ensure compliance with all internal controls and established policies and procedures.
Answer phones and greet office visitors in a professional and friendly manner.
Assist staff to ensure daily tasks and projects are completed accurately and timely.
Identify and anticipate processing issues and proactively propose solutions to A/M, C/M or Operations Supervisor as appropriate.
Participate fully in Portfolio Meetings.
Ensure the asset quality of the portfolio by ensuring all data entry is performed accurately.
Assist Account Managers (A/M) with daily processing as needed.
Review the invoices and supporting documentation for client funding(s).
Perform Data Entry of invoices, invoice notes, and mail notes.
Conduct verifications and ensure adherence to credit policy, operational procedures and client specific operating conditions.
Inform A/M of any credit, paperwork, or compliance issues prior to funding.
Help with mailing/emailing invoices within 24 hours of purchase.
Assist the Cash Manager (C/M) daily with any payment processing as needed and serve as back-up in the C/M’s absence.
Ensure prompt communication with all office staff related to client interaction and payments received.
Complete administrative and audit/compliance duties timely and efficiently including but not limited to:
Ensure proper documentation on all payments is collected and scanned into the system prior to posting each day.
Ensure cash management filing is maintained on a regular basis.
Assist with internal and external audits.