Operations Admin

AWP Safety•Phoenix, AZ

2d•Onsite

About The Position

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

Requirements

1-3 years' experience office admin
Strong customer service skills
Previous payroll and or accounting experience
Ability to multitask
Strong communication skills, both written and oral, bilingual a plus
Excellent computer and internet skills necessary
Must be results-driven, friendly, tenacious, work independently and have a positive attitude
High energy and self-motivated
Team focused and supportive of the company’s direction
Organization skills
Document management
Microsoft office

Nice To Haves

Knowledge of construction, traffic control, or infrastructure industries preferred, not required
Dynamics 365, MS Excel, Teams and Salesforce a plus.

Responsibilities

Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
Assist with Time entries and validation of work orders
Answer incoming phone calls and transfer to the correct person.
Respond, compose, and send e-mail correspondence throughout the company in a timely manner
Provide customer support via email, phone, or in person
Inform customers of current promotions or special sales
Engagement in learning and communicating all AWP products and services
Compliance with all company safety standards and procedures
Creatively work with team members on sales strategies
Support the Branch Manager & Operations Manager with other duties as assigned
Engage in company safety programs and support those efforts as needed