Operations Admin Clerk

LANTA Transportation•Allentown, PA

11d•Onsite

About The Position

The staff position responsible for the daily booking and payroll for the location to which the clerk is assigned. The duties include recording payroll statistics, daily booking, answering consumer information calls, and assisting with customer inquiries.

Requirements

High school diploma or equivalent
A minimum of one year's experience in related work
Works effectively in a fast-paced environment with competing priorities and frequent deadlines
Able to maintain a professional attitude and demeanor in all situations
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to operate office machines
Weekend availability (Saturdays and Sundays) is required
Ability to multitask independently with minimal supervision and guidance
Proficient in Microsoft Office, including Word and Excel
Ability to perform mathematical calculations

Responsibilities

Recording payroll statistics
Daily booking
Answering consumer information calls
Assisting with customer inquiries
Assigning buses to LANtaBus operators during certain hours
Daily processing of payroll
Tracking attendance of LANtaBus operators
Ensuring proper allocation of resources
Daily booking of operator assignments including sick and vacation hold downs
Preparing various reports and statistics
Managing office filing systems and maintaining records
Communicating with Customer Service to supply schedules and service disruption alerts
Working with employees and vendors for processing uniform orders and maintaining records of employee uniform accounts
Tagging lost and found items recovered from buses
Answering incoming phone calls from hotline
Verifying policy change sign off with drivers
Maintaining vacation picks for drivers
Preparing run guides and copies of boards for drivers before board picks
Performing other duties as assigned