Operations Account Manager

DP World • Philadelphia, PA

2d • Remote

About The Position

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. We’re looking for a world-class Operational Account Manager to join our growing team. The successful candidate will have a proven history of engaging with top global clients, enhancing service delivery, and winning new Contract Logistic and freight forwarding business. The role will be based in the US or Canada.

Requirements

• University degree required; business or engineering degree preferred.
• Minimum 3 years relevant work experience in the contract logistics industry and in freight forwarding.
• Excellent communication skills and ability to work well across borders.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Problem-solving mindset.
• High customer service focus and strong business acumen.
• Tight organizational and time management skills.
• Experience in managing pipeline of opportunities with track record of winning new business as well as maintaining existing business.
• High level proficiency in Microsoft applications, especially PowerPoint and Excel.
• Ability to travel up to 30%.
• Fluent in English.
• Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

Nice To Haves

• Experience in other areas of logistics will be valuable (road, manufacturing support, etc.).
• Lean, Six Sigma experience or certification is a big plus.
• Desired experience dealing with tech customers.
• Spanish and or Portuguese valuable.

Responsibilities

• Protecting and growing our business with a top global tech client.
• Ensuring that we deliver on all our service commitments to the client.
• Developing strong, trusted relationships with the client at the appropriate levels and to be their first point of contact and escalation for new projects/opportunities as well as issues (Change, Concerns, Commercials).
• Interfacing with DP World internal stakeholders (operations, engineering, IT, etc.) and coordinating collaboration to execute on customer commitments.
• Continuously evaluating the match between client needs and current services/solutions and helping identify new opportunities for upselling and cross-selling.
• Preparing and maintaining KPI/scorecard data to support regular business reviews (MBR, QBR, EBR) with the client, and coordinating follow-up on all actions.
• Coordinating the involvement of company personnel, including operations, engineering and management resources to meet clients' expectations and account performance objectives.
• Ensuring common, consistent processes across sites and leveraging best practices for the tech client.
• Meeting annual targets for new revenue and profitability for the client.
• Actively pursuing and leading new opportunities and renewals, as well as tracking service change requests and commercial resolves; this will be applicable to both Contract Logistics and Freight Forwarding.
• Supporting new implementations for expanding scope as well as supporting continuous improvement initiatives (Lean, Six Sigma) across our sites.

Benefits

• We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential.
• We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees