Manager, Channel & Account Operations

Pacira Pharmaceuticals, Inc.

About The Position

At Pacira, innovation meets purpose. Pacira BioSciences, Inc. is a pioneer in non-opioid pain management and regenerative health solutions. Today, we’re building on that legacy with next-generation innovations for chronic, postsurgical, and musculoskeletal pain. Our culture is built on collaboration, innovation, and a shared commitment to helping patients recover faster. We are redefining what’s possible in pain management—and we can’t do it without talented people like you. Why Join Us? At Pacira, every career is more than a job. Our mission drives us, and every day, we challenge ourselves to achieve the extraordinary. Integrity is at the core of who we are. We value diverse perspectives and the collective strength of a unified team. Join the team in making better possible for patients everywhere. Summary: This role is responsible for day-to-day operational execution across customer-facing, contracting, pricing, billing, and distribution processes. This role owns key channel and account workflows, serves as a central operational point of coordination across the commercial organization, and helps ensure accurate, timely, and scalable execution across critical business activities. The Manager plays a key role in strengthening process discipline, maintaining continuity across essential operations, and driving high-priority initiatives.

Requirements

Bachelor’s degree required
5 years of relevant professional experience in commercial support, customer account management, healthcare administration, business analytics, or other cross-functional business functions required
Demonstrated experience supporting customer-facing processes, contract review and coordination, account administration, pricing, order management, or other cross-functional operational workflows required
Strong written and verbal communication skills, with a demonstrated ability to work effectively across cross-functional teams and levels of the organization
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to manage competing projects, balance day-to-day execution with longer-term priorities, and follow through on critical operational activities
Advanced proficiency in Microsoft Excel and other reporting or database tools, with demonstrated ability to analyze data, manage operational processes, and generate actionable business insights
Proactive, solutions-oriented problem solver with strong analytical skills and sound judgment
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook, with the ability to work effectively in reporting, tracking, and operational tools
Ability to adapt to evolving business needs and support operational initiatives as needed
Ability to travel as needed

Nice To Haves

Experience within healthcare, hospital or health system operations, medical device, pharmaceutical, or other related environments preferred, with medical device experience strongly preferred

Responsibilities

Own day-to-day operational execution across key channel and account workflows supporting customer-facing, contracting, pricing, billing, and distribution processes.
Support contract administration activities, including review and negotiation coordination of contract content with internal and external stakeholders, along with pricing governance, billing and invoicing issue resolution, account balance coordination, and channel loading activities.
Administer customer portal tools and serve as a primary operational resource supporting field-facing processes, customer coordination, escalations, and issue resolution.
Oversee incoming operational requests, including new account activations, evaluation kit requests, demo kit replenishments, and post-sale support requests, ensuring timely execution and alignment across teams.
Produce and communicate regular performance reporting to leadership to identify trends, monitor operational effectiveness, and inform business decision-making.
Partner with internal teams to develop, enhance, and maintain tools and resources that improve visibility, efficiency, and process discipline.
Drive project execution across key operational improvement initiatives, helping ensure progress against priorities and successful implementation.
Partner with field sales and commercial leadership to identify business needs, surface operational risks, and improve day-to-day execution.
Support the development, implementation, and ongoing execution of operational processes and workflow improvements in collaboration with the commercial team.