Manager, Channel Operations
About The Position
The Manager, Channel Operations, is responsible for leading operational execution across Hickory Farms’ Wholesale sales channel. This role ensures the operational infrastructure supporting revenue channels is efficient, accurate, and scalable, enabling sales teams to focus on growth and customer relationships. This position owns channel execution processes, including forecasting coordination, inventory alignment, pricing governance, item setup workflows, and operational readiness. The role serves as the central operational leader connecting Sales, Operations, Demand Planning, Finance, Product Development, and IT. The Manager, Channel Operations, will focus on improving operational efficiency, reducing execution risk, and building scalable processes that support continued channel growth.
Requirements
- 5–8 years’ experience in Sales Operations, Channel Operations, Supply Chain coordination, or Commercial Operations
- Experience supporting CPG, wholesale, ecommerce, or retail sales organizations preferred
- Strong process improvement and operational problem-solving skills
- Strong cross-functional leadership experience
- Strong analytical capabilities and attention to detail
- Experience working with ERP systems (D365 preferred)
- Strong Excel and data analysis skills
- Excellent organizational and communication skills
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to complete the “essential job functions” with “reasonable accommodations” and meet all the mandatory qualifications under the ADA guidelines.
- Must be able to lift and carry up to 25 lbs.
- Must be able to perform essential physical activities such as lifting, climbing, standing, stooping, or typing.
- Must be able to talk, listen, and speak clearly on the telephone.
Nice To Haves
- Experience supporting CPG, wholesale, ecommerce, or retail sales organizations preferred
- Experience working with ERP systems (D365 preferred)
Responsibilities
- Channel Operations Execution: Own operational execution across the Wholesale channel
- Ensure orders flow efficiently from customer agreement through fulfillment
- Identify operational risks and proactively develop mitigation plans
- Serve as primary operational partner to Sales leadership
- Establish clear ownership of execution tasks across support teams
- Forecasting & Inventory Coordination: Consolidate channel forecasts and coordinate with Demand Planning
- Monitor sales performance versus forecast and identify risks
- Partner with Supply Chain to ensure inventory supports channel needs
- Identify inventory risks related to customer programs and seasonal demand
- Improve forecast accuracy through structured processes and reporting
- Systems & Process Governance: Own governance of item setup processes across customer and partner systems
- Ensure pricing accuracy across channels in coordination with Finance and IT
- Establish standard workflows for product launches and assortment updates
- Improve data accuracy across systems impacting channel execution
- Develop SOPs to standardize channel execution processes
- Operational Readiness & Execution: Ensure new programs and customers are operationally ready prior to launch
- Coordinate cross-functional readiness for seasonal programs
- Identify execution gaps and drive resolution
- Improve internal coordination between Sales, Operations, and Planning teams
- Establish operational timelines and accountability for channel initiatives
- Operational Problem Resolution: Own resolution of operational execution issues impacting customers
- Identify root causes of recurring issues and implement corrective actions
- Partner with internal teams to resolve pricing, inventory, or fulfillment challenges
- Serve as an escalation point for channel execution issues
- Cross-Functional Leadership: Partner with Sales to ensure operational alignment for customer programs
- Collaborate with Product Development on operational requirements for new items
- Work with Finance on pricing governance and deductions processes
- Partner with IT on systems impacting channel execution
- Work with Operations teams to support accurate fulfillment execution
Benefits
- Medical, dental, and vision insurance
- Employer-paid life insurance
- Short-term and long-term disability coverage
- 401(k) retirement plan with company match
- Paid time off (vacation, sick time, and holidays)
- Flexible/hybrid work schedule
- Employee assistance program (EAP)
- Paid parental leave
- Employee discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
