Operational Support Manager

MRC Global US•La Porte, TX

1d•Onsite

About The Position

The Operational Support Manager is responsible for leading and optimizing operational support functions for third-party yard activities, including order release, material receiving, shipping coordination, and inventory accuracy. This role drives performance, ensures service excellence, and provides strategic oversight of processes, systems, and third-party relationships to support customer on-time delivery and operational efficiency.

Requirements

Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
Two (2) years of related MRC Global or industry experience with the successful acceptance of progressive levels of responsibility.
Minimum one (1) year supervisory experience or demonstrated capability to supervise.
Understanding of all 3rd party yard processes.
Strong attention to detail with good organizational and time management skills to handle multiple tasks to achieve on-time requirements.
Ability to handle stress caused by meeting immediate and established deadlines.
Strong reasoning and reading skills to interpret written/oral correspondence and to recognize, answer, and correct any inquiries.
Good decision-making skills.
Strong PC skills with knowledge of Microsoft Excel, PowerPoint, Word, and the ability to learn MRC Global-specific software.
Must have a current, valid driver’s license and acceptable record at all times.

Responsibilities

Lead and serve as the primary escalation point for third-party yard operations, ensuring alignment with company standards and customer expectations.
Provides supervision and leadership for Operations Support staff located across the US.
Assist in areas of training, coaching, facilitating, leading, and orienting the department staff.
Maintain confidential information pertaining to supervisory duties.
Work directly with Supply Chain and Operations to coordinate and reconcile field pipe inventory for all 3rd party yards within the US.
Perform adjustments to 3rd party yard inventories as needed.
Assist department staff in resolving identified problems by conducting research, which may involve communication with other MRC Global departments, third-party yard personnel, and all levels of MRC Global management.
Manages transactions that require specific technical knowledge and product expertise.
Carry out other duties within the scope, spirit, and purpose of the job.
Take reasonable care for the safety and health of yourself and others.
Report workplace hazards, injuries, or illnesses immediately.