Operational Process Support Manager
About The Position
Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Position Overview The Operational Process Support Manager – Litigation Staffing designs, improves, and supports the operational infrastructure that enables Case Staffing Managers to staff and manage litigation matters across offices. The role partners with Case Staffing Managers to standardize processes, enable technology, and use data to improve workflow efficiency, consistency, and scalability. Additionally, this role builds and maintains the systems, processes, and reporting needed to support matter staffing decisions at scale. This role may be located at any Jackson Lewis Office.
Requirements
- Bachelor’s degree required; advanced degree (JD, MBA, or similar) preferred.
- 5+ years of experience in law firm operations, legal project management, litigation support, or a related field.
- Experience working within litigation environments, preferably employment litigation, strongly preferred.
- Familiarity with attorney staffing, resource management, or practice group operations is highly desirable.
- Strong operational and process design mindset with a focus on scalability and efficiency.
- Advanced analytical skills with the ability to translate data into actionable insights.
- Demonstrated project management expertise in complex, multi-stakeholder environments.
- Proficiency in leveraging and evaluating technology solutions and data tools.
- Excellent communication and stakeholder management skills across all organizational levels.
- Ability to influence without direct authority and drive adoption of new processes.
- High attention to detail with the ability to manage multiple priorities simultaneously.
- Collaborative, solutions-oriented approach with strong problem-solving capabilities.
Responsibilities
- Design, implement, and improve standardized litigation staffing processes across offices and regions.
- Identify workflow inefficiencies, gaps, and risks; develop scalable solutions.
- Develop best practices, SOPs, and guidance to support consistent staffing decisions, workload balancing, and matter transitions.
- Partner with firm leadership to align staffing operations with business and client service objectives.
- Create and maintain playbooks, training materials, and documentation for staffing processes.
- Facilitate onboarding and ongoing enablement for Case Staffing Managers.
- Drive continuous improvement through feedback loops and regular process reviews.
- Evaluate, implement, and optimize technology that supports staffing workflows and resource management.
- Serve as the subject matter expert for staffing systems and tools.
- Train and support Case Staffing Managers in effective use of staffing tools.
- Serve as liaison between Case Staffing Managers, office leadership, Talent, Finance, and IT.
- Support change management for staffing processes and tools.
- Promote consistent practices and clear communication across offices.
- Develop frameworks and tools for attorney capacity planning and workload distribution.
- Support staffing managers with caseload management, including transitions for departures, leaves, and new hires.
- Provide operational support to department leadership on staffing and capacity needs.
- Create scalable approaches to balancing workload across offices and practice groups.
- Analyze staffing data to identify trends, forecast needs, and support proactive decisions.
- Deliver actionable insights to staffing managers and firm leadership to optimize attorney deployment.
- Track KPIs for staffing efficiency, utilization, and matter coverage.
Benefits
- medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- firm-paid holidays, vacation, and sick time
- Employee assistance program and other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
