Operational Support Lead Analyst

Citi • Jacksonville, FL

1d • $93,440 - $140,160 • Onsite

About The Position

The Global Workforce Management Relationship Manager (GWFM RM) plays a critical role in ensuring the accuracy, effectiveness, and continuous improvement of our global workforce forecasting and management solutions. This role requires a blend of analytical skills, communication prowess, and a strong collaborative spirit.

Requirements

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Proven ability to build and maintain strong relationships
• Experience with workforce management principles and practices
• Proficiency in data analysis and reporting tools
• Bachelor’s degree/University degree or equivalent experience

Nice To Haves

• Master’s degree preferred

Responsibilities

• Evaluate and validate analyses from key partners, including AIM and Data Science teams, ensuring the accuracy of key performance indicators (KPIs).
• Critically assess forecasting methodologies and identify areas for improvement.
• Partner with analytics teams to leverage the most impactful and insightful data for forecasting mechanics.
• Define clear drivers for forecasting models and ensure their proper integration.
• Effectively communicate forecasting methodologies and results to clients, building trust and confidence in the value proposition.
• Tailor communication to different audiences, from operational teams to executive leadership.
• Proactively address client questions and concerns, providing clear and concise explanations.
• Build strong relationships with clients, acting as a trusted advisor and consultant.
• Create executive-level presentations and reports that clearly articulate forecasting insights and recommendations.
• Deliver compelling presentations that inspire confidence and drive decision-making.
• Incorporate constructive feedback to continuously improve presentation quality and effectiveness.
• Partner with Operations, Finance, Integration, Data, and Application Support teams to develop and enhance GWFO tools and processes.
• Facilitate effective communication and collaboration across different functional areas.
• Drive consensus and alignment on key initiatives and projects.
• Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency.
• Explore new and innovative approaches to workforce management, driving continuous improvement.
• Stay abreast of industry best practices and emerging trends.
• Actively seek and incorporate feedback to enhance skills and expertise.
• Demonstrate a commitment to continuous learning and professional growth.
• Adapt to evolving business needs and embrace new challenges.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level