Operational Support Analyst
About The Position
We are looking for an experienced Operational Support Analyst with expertise in Adobe products and enterprise support environments. The candidate will be responsible for troubleshooting Adobe Admin Console issues, license provisioning, user access management, SSO/MFA authentication, and operational support activities. The healthcare Industry is on the brink of a paradigm shift where patients are increasingly being viewed as empowered consumers, utilizing digital technologies to better understand and manage their own health. As a result, there is a growing demand for a range of patient-centric services, including personalized care that is tailored to each individual's unique needs, health equity that ensures access to care for all, price transparency to make healthcare more affordable, streamlined prior authorizations for medications, the availability of therapeutic alternatives, health literacy to promote informed decision-making, reduced costs, and many other initiatives designed to improve the patient experience. ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.
Requirements
- Strong experience with Adobe Admin Console and Adobe SaaS support.
- Knowledge of Active Directory, SSO, MFA, and PingFederate.
- Experience in troubleshooting access and authentication issues.
- Excellent analytical, communication, and documentation skills.
- 5+ years of experience in IT Operational Support or Access Management.
Nice To Haves
- Experience supporting Adobe products in enterprise environments.
- Ability to work in fast-paced support environments with cross-functional teams.
Responsibilities
- Manage and support Adobe Admin Console operations.
- Troubleshoot Adobe licensing, provisioning, and access issues.
- Support SSO, MFA, Active Directory, and PingFederate authentication issues.
- Resolve escalated user access and configuration problems.
- Perform log analysis and root-cause investigation.
- Collaborate with IAM, Product, and Support teams for issue resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
