Operational Support Clerk

THE COMMUNITY GROUP•Lawrence, MA

8d•$23 - $28•Onsite

About The Position

The Operational Support Clerk provides clerical and logistical support to the School Age Programs team to ensure smooth daily operations. This role maintains organized office systems, coordinates supplies and materials, supports program logistics, and assists with routine administrative tasks that help programs run efficiently across sites. The Operational Support Clerk also serves as a first point of contact for phone calls and visitors and works closely with program leadership to maintain organized systems and operational readiness.

Requirements

High school diploma required
Must complete CORI, SORI, and fingerprint background checks in accordance with Department of Early Education and Care regulations prior to employment.
Evidence of physical examination within one year prior to employment.
Evidence of immunizations against Measles, Mumps, and Rubella (MMR).
Maintain current CPR and First Aid certification or obtain within the required timeframe.

Nice To Haves

Associate's or Bachelor's degree preferred.
Experience with data entry and office systems preferred.
Proficiency with Microsoft Office and Google Workspace.
Ability to manage multiple tasks in a fast-paced environment.
Strong communication and customer service skills.
Bilingual (English/Spanish) preferred.

Responsibilities

Maintain an organized office environment and support shared operational systems to ensure program readiness.
Answer incoming program phone calls, respond to general inquiries, and route questions to the appropriate staff member.
Greet visitors and assist with basic office coordination tasks.
Order program and office supplies, monitor inventory levels, and coordinate distribution of materials to program sites.
Maintain organized files, office trackers, and shared documentation systems.
Prepare materials for trainings, meetings, and program activities.
Route invoices, check requests, and cash advance documentation to appropriate approvers.
Assist with basic data entry and updates to operational trackers as directed by program leadership.
Support preparation and organization of documents and materials needed for daily operations.
Maintain the calendar for staff events, in-service days, and program activities.
Assist with logistical coordination for meetings, trainings, and staff events, including supply preparation and basic event support.
Prepare materials and resources needed for staff development days and program activities.
Work closely with program leadership to support operational coordination across program sites.
Provide program coverage support when needed to ensure continuity of operations.
Perform other duties as assigned by the supervisor to support program operations.