Operational Support Area Manager

Magic Memories•Scottsdale, AZ

1d•Remote

About The Position

Magic Memories is seeking an Operational Support Area Manager to join their North American market (NAM) Operations team. This virtual/remote-based role will support sites across North America. The position is responsible for remote and onsite enrichment of operations teams, supporting company goals related to KPIs, training initiatives, mentoring, hiring, and overall employee experience. The role reports directly to the Vice President, NAM Operations.

Requirements

High school diploma or general education degree (GED).
2-4 years coaching, teaching/training, or equivalent combination of education and experience.
Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management.
Ability and drive to assist in a 'hands-on' role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
Ability to work collaboratively with cross-functional teams.
Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
Tech Savvy with an ability to take tech-related items and translate them into working training materials.
Ability to support operations 7 days a week, including weekends, evenings, and holidays.

Responsibilities

Lead project management for business-as-usual projects and new site launches.
Interact with local operations teams to ensure performance standards are maintained and new programs/systems are implemented.
Collaborate with NAM Leadership (Operations, Finance, People & Culture/Training) to create, plan, and execute on-site contests focused on performance KPIs.
Support initiatives to centralize, review, and refresh training materials.
Partner with Training to establish curricula for digital/virtual training programs.
Assist with establishing curricula for Site management training and mentoring programs.
Assist with on-site training for new site launches.
Coordinate remote or on-site live training and workshops.
Partner with local site and area management teams to develop hiring goals.
Participate in hiring events and activities such as screening new team members.
Partner with P&C to move candidates through the onboarding process.
Temporarily step into an Area Manager role during extended leaves of absence or open positions.
Provide operational support to Vice President(s), Operations.