Operational Support Area Manager

Magic Memories•Scottsdale, AZ

2d•Remote

About The Position

Magic Memories is seeking an Operational Support Area Manager to join their North American market (NAM) Operations team. This will be a virtual/remote-based role supporting sites across North America. The role is responsible for remote and onsite enrichment of operations teams, supporting company-initiated goals around KPIs/site contributions, training initiatives, mentoring, hiring activities, and overall employee experience. This role will report directly to the Vice President, NAM Operations.

Requirements

High school diploma or general education degree (GED)
2-4 years coaching, teaching/training, or equivalent combination of education and experience.
Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management
Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment
Ability to work collaboratively with cross-functional teams
Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members
Tech Savvy with an ability to take tech-related items and translate them into working training materials
Ability to support operations 7 days a week, including weekends, evenings, and holidays
Ability to travel up to 25% as needed to support training initiatives, as well as new site operations

Responsibilities

Lead project management for business-as-usual projects as well as projects for new site launches
Interact with the local operation team to ensure performance standards are maintained and new programs/systems are flawlessly implemented within their assigned area(s)
Working with NAM Leadership (Operations, Finance, and People & Culture/Training) to create, plan, and execute at least two on-site contests that utilize skills developed in training focusing on a performance KPI(s) that drive Site Contribution over a period of time
Support initiatives to centralize, review, and refresh current training materials to determine missing content or content that requires updating
Partner with Training to establish curricula for digital/virtual training programs that are constant, dynamic, and engaging
Assist with establishing curricula for Site management training and mentoring programs
Assist with on-site training for new site launches
Coordinates remote or on-site live training and workshops as required
Partners with local site and area management teams to develop short and long-term hiring goals
Participates in hiring events or activities such as in-person or remote screening (e.g., group interviews, or career events) for new Smile Team Members as needed
Partner with P&C to move candidates through the onboarding process by ensuring readiness for Day 1 activities such as paperwork completion and orientation
Temporarily step into an Area Manager role if an extended leave of absence or open position would occur to bridge any gap in leadership
Provides operational support to Vice President(s), Operations