Operational Success Specialist

The Collier Companies•Gainesville, FL

6d•Onsite

About The Position

The Collier Companies is seeking an experienced multifamily professional to travel to communities across Florida, assess site-specific challenges, and implement strategies to improve operations. The specialist executes stabilization plans under the direction of the Stabilization Lead, supporting leasing, collections, and day-to-day performance. The role may step into key on-site positions as needed and requires working on-site for extended periods to stabilize performance. The position is described as on-site, with work based at any of the company’s Florida communities. The ideal candidate has multifamily property management experience, particularly in leasing across diverse property types such as student housing, luxury apartments, lease-ups, and conventional properties. The role requires extensive travel, strong communication and problem-solving skills, and the ability to work independently under pressure. A bachelor’s degree in Property Management, Business Administration, or a related field is preferred; relevant industry certifications are a plus. The Collier Companies describes a culture focused on teamwork, training, recognition, internal promotion, ongoing learning, and personal and professional growth. The company is privately owned, has operated since the 1970s, and reports owning and managing more than 12,000 apartment homes. Background checks and a candidate assessment are required steps in the hiring process.

Requirements

At least 3 years of experience in multifamily property management, with a strong background in leasing diverse asset types.
Exceptional communication and problem-solving skills.
Ability to work independently and handle high-pressure situations.
Willingness and ability to travel extensively and stay on-site for extended periods.
Background check required.
Candidate assessment required as part of the hiring process.

Nice To Haves

Bachelor’s degree in Property Management, Business Administration, or a related field preferred.
Relevant industry certifications, such as CPM or CAM, are a plus.
Experience across student housing, luxury apartments, lease-ups, and/or conventional properties.

Responsibilities

Execute stabilization plans under the direction of the Stabilization Lead.
Drive leasing, collections, and day-to-day operational performance.
Step into key on-site roles as needed to maintain continuity of operations.
Ensure company systems and processes are followed consistently.
Identify and correct breakdowns in execution at the site level.
Support achievement of occupancy, delinquency, and rate targets.
Maintain strong resident interactions and service standards during stabilization.
Operate on-site for extended periods to stabilize performance.
Travel to communities across Florida to assess their needs and implement effective strategies.

Benefits

401(k) match of 100% of the employee’s contribution up to 10% of gross income.
Up to 24 days off during the first year, with an annual increase.
Company-provided TCC logo attire.
Medical, dental, and vision insurance.
Group and supplemental life insurance policy options.
Healthcare reimbursement account.
Legal services insurance.
Career growth opportunities.
Industry education opportunities.
Training, mentorship, book clubs, and the Collier College internal learning program.